FT- Call Center Representative

Novum Pharmaceutical Research Services - Fargo, ND2.8

30+ days agoFull-time

Novum Pharmaceutical Research Services

Integrity. in science. in business.

For over 40 years, Novum has been considered one of the world’s leaders in the conduct of clinical trials; Early Phase Research from First in Human studies to large bioequivalence studies are conducted at Clinical Pharmacology units in Houston, Texas; Las Vegas, Nevada; and Fargo, North Dakota. A separate division, managing Late Phase Research requiring patient populations across multiple therapeutic areas, is lead by the Clinical Trials Division headquartered in Pittsburgh, Pennsylvania.

The Call Center Recruiter will be responsible for study participant recruitment for Phase I Studies. Responsible for answering and making calls from a call list providing potential participants with appropriate study information; logs and/or updates information in the database. Schedules participants for screening tests and check-in activities and may assist with check-in to ensure that all participants arrive at the clinical unit when scheduled. Provides general support to the Recruiting Department and may perform front desk activities when needed.

High School Diploma or equivalent is required. Candidate must have the ability to handle a multi line phone system, have excellent communication and customer service skills. Basic computer skills are needed to enter information into existing databases. Candidate must have the ability to work a flexible schedule to include days, evenings and weekends.

EOE

Job Type: Full-time

Work authorization:

  • United States (Required)