General Manager

GAT Airline Support - Charlotte, NC2.9

30+ days ago
General Manager positions have the responsibility for maintaining financial budgetary goals, safety policies, procedures and working conditions which affect the employee on the job. In addition to being responsible for the immediate work environment, he/she will develop their direct reports. Must effectively communicate all safety policies and procedures, GAT's core values, and GAT's Mission to all levels of the organization. Direct and coordinate activities to provide a safe environment for employees while maintaining fast and efficient services. This position requires working in a fast-paced environment with time constraints to meet arrival and departure goals overseeing a 24-hour operation. Must also work rotating shifts and maintain operational visibility with all staff and business partners. A professional and positive image must be consistently displayed by the employee. Must possess a sense of urgency and a passion for improving the delivery of services with a commitment to continuous improvement. Must have excellent working knowledge of business management principles and practices, financial concepts, and key drivers of profitability and operational performance.

DUTIES AND RESPONSIBILITIES (essential functions of position):

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

General Managers must be able to conduct monthly safety meetings for all employees (without exception).
Responsible for managing all operational activities and multiple carrier contracts
Must be able to conduct flight audits, station audits and "at risk" behavior audits.
Participate in monthly company safety conference calls.
Able to communicate and instill safety awareness in all employees including new hires. Work in conjunction with Customer to determine manpower requirements for group movements, peak travel holidays, out of scope and flight schedule changes.
Oversee recruiting and placement efforts to ensure staffing levels meet requirements and exercise best possible effort to follow any instructions provided by Customer or their designee regarding standards, procedures, and practices.
Ensure compliance with all regulatory agencies including FAA, OSHA, EPA, US Dept. of Labor and EEOC.
Investigate, report and implement corrective action for any incident of aircraft damage or employee injury and conduct/participate in employee coaching and counseling as necessary.
Oversee any disciplinary action resulting from or potentially leading to termination in order to ensure proper documentation and consistent application of policies.
Coordinate purchases for operational necessities and ensure adequate supplies are available to meet customer standards.
Review final payroll and daily hours to ensure salaries and wages remain within budgetary restraints.
Monitor impact of operational irregularities on such costs and ensure out of scope is documented and approved accordingly.
Conduct weekly Lead/Supervisor meetings, daily briefings with GSE mechanic for equipment updates and timely repair, participate in employee shift briefings and customer shift briefings or team meetings as required.
Observe and ensure full compliance with uniform and appearance guidelines and inspect facility daily including supply rooms, storage rooms, storage, break rooms and office areas.
Review all daily, weekly and monthly operational reports to ensure proper dissemination, including but not limited to, shift reports, disciplinary actions, incident reports, safety meeting minutes, monthly summary report, pay change notices, employee evaluations, work orders, or any other local reporting medium.
Investigate all service failures including chargeable delays, baggage/cargo/mail mishandling.
Administer station operational plans such as deicing, FOD, safety, winter operation and baggage plans.
Complete personnel evaluations on supervisors, administrative assistants, and GSE mechanics. Liaise with all customer service, airport, USPS and our customer.
Respond to and/or investigate concerns reported by customer's supervisory personnel.
Perform routine visits to the various authorities to discuss issues and concerns. Attend all local airport tenant, security, and safety meetings.
Successful GM will have a deep understanding of their competition and airport activities with opportunities to grow the business.
Ability to develop and mentor supervisors, leads and aspiring team members to grow their careers

Bachelor's degree or an appropriate combination of education and experience
5+ years of Airline industry
5+ years of Experience managing and leading people with financial responsibility
Executive presence and understanding of a large corporate environment
Large-scale project management experience
Experience managing multi-customer market
Strong strategic skills and business acumen combined with the ability to motivate teams to deliver high-quality standards
Ability to establish and maintain positive, professional, internal and external work relationships with all stakeholders
Strong analytical skills
Must be a self-directed, highly motivated and proactive leader
Strong communication skills; written and verbal
Willing to rotate own schedule to be visible to all clients, team members as needed

Self-starter, strong leadership skills with the ability to course correct operation proactively
Build strong partnerships with the local community and all airport stakeholders

Managers, Supervisor & Leads

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

In order to meet the expectations of this position, it is essential the individual be willing and able of lifting up to 70 pounds. Standing, walking, and meeting activities are required frequently throughout the workday. Ability to handle stress caused by a constant change of priorities, unpredictable organization, greater than a 40 hour work week, multiple priorities, and other unforeseen situations associated with the organization. Normal sight or corrected vision is required.