Full-time | Part-time$12 - $15 an hour
- Health Insurance
- Paid Time Off
- Communication Skills
- Carpet Cleaning
- Customer Service
Full Job Description
SteamPro is a well established family owned business that's been servicing Wake Forest, Raleigh, and surrounding areas since 2008. We strive to offer a high level of customer service to our customers and we also spend time throughout the year volunteering in our community.
If you love talking with happy customers and providing them a great customer experience, then this is for you! This is an opportunity to become an integral part of a growing team. You will be interacting with customers and crews on a daily basis while maintaining a neat and organized office.
Responsibilities and Duties
Answering phones and emails
Creating and providing estimates to potential customers
Scheduling crews through an online system
Following up with potential customers
Daily courtesy calls to current customers
Annual reminders to previous customers
Overall management of the day-to-day office operations
Updating media post & monthly newsletters
Why You're Important: We pride ourselves in having the best staff in the industry. Without awesome employees, it's not possible to deliver the best customer experience in Raleigh. You'll be an integral to the success of STEAMPRO and will be appreciated as such.
Qualifications & Skills
Can You Communicate? Strong interpersonal/communication and customer service skills are a must; as well as good communication skills with other employees/employer.
Are You Organized? You'll be in charge of most of the day-to-day operations of the office and will need to keep it organized.
Are You Professional? Ability to professionally discuss services, courteously answer customer questions and treat customers' property with care
Can You Prioritize? With a growing company, there can be many different tasks that need attention in a day. You'll need to prioritize in order to get the most important ones done first.
Transportation: You need to have your own vehicle to get to and from work. We are located in Wake Forest.
Experience. No previous knowledge / experience in the carpet cleaning / power washing industry. However, we are looking for someone with experience in providing exceptional customer service.
Benefits and Perks
Compensation: Compensation will depend on experience. Starting out between $12 - $15 / hour with performance-based raises available within the first 12 months.
Included Benefits: Health insurance reimbursement, paid time off, paid training and certification, and professional development.
Added Benefits: Bonus opportunities, community volunteer opportunities
Growth Opportunities: As we continue to grow, there will be opportunities to advance into leadership roles.