Director of Sales & Marketing - Rubenstein Forum at The University of Chicago (Chicago)

Benchmark Hospitality - Wheaton, IL3.8

Full-timeEstimated: $65,000 - $85,000 a year
Job Description:
  • Extensive knowledge of sales, marketing and revenue management
  • Conference and food & beverage experience
  • Experience with the University of Chicago or another university a plus
  • Ability to analyze data and establish appropriate sales strategies
  • Bachelors degree with experience preferred
  • Minimum five to seven years of sales and marketing leadership in similar sized operation preferred
  • Excellent written and oral communication skills
  • Supervisory and personnel management experience required
  • Assertive, outgoing and self-motivating individual with pleasant personality
  • Demonstrated skills in supervising and building a team high performing sales team
  • Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance
  • Must have valid driver license and ability to travel
  • Understand all aspects of Benchmark’s Be the Difference culture
  • Set the example
  • Lead and inspire all employees to Be the Difference
  • Hold each team accountable for delivering the experience
  • Know the business
  • Set a positive direction
  • Build an outstanding team by employing the best talent
  • Uphold philosophy and values of owner and Benchmark
  • Lead and inspire all employees to work to their highest capabilities to achieve the highest possible standards
  • Hold team accountable for results
  • Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues
Sales & Revenue Management:
  • Develop rates, group ceilings and deployment strategies through review of competitive data, demand analysis and mix management
  • Negotiate local hotel agreements and maintain positive relationships with the local hotel community.
  • Analyze and estimate total value of each piece of business and negotiate best situation for achieving optimum revenue while ensuring excellent customer service
  • Develop and execute the marketing plan to uncover new and potential business
  • Actively participates in the sales account management process
  • Direct the solicitation efforts of the sales staff through effective oral and written communication while overseeing rate, date and space commitments for sales within the conference center
  • Coordinate ongoing research of the travel industry to detect market trends and related information for development of new marketing strategies.
  • Collaborate with other UChicago venue managers to optimize sales and marketing opportunities across facilities
  • Researches competitor’s sales team strategies to identify ways to grow occupancy and increase market share
  • Conduct sales strategy meetings to provide input on weekly and overall sales strategy
  • Identify public relations opportunities and coordinates activities to augment the overall marketing communication strategy
  • Implement the strategy and applicable initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the property sales objectives
Budgeting & Forecasting:
  • Ensure accuracy for forecasting of revenues with most updated information
  • Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner
  • Achieve and exceed revenue goals annually
  • Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives
University Client Relations:
  • Professionally represent The Forum in community and industry organizations and events
  • Develop and maintain collaborative partnerships with similar university venues and local hotels
Employee Development:
  • Conduct one-on-one meetings with employees to provide direction and constructive feedback
  • Utilize employee feedback to improve performance and engagement
  • Communicate clearly with all employees and keep them informed of important matters
  • Develop creative recruiting strategies and tactics to attract top talent
  • Create employee development and succession plans
  • Stimulate self –development programs for all employees and provide opportunity for growth
  • Ensure that quarterly Career Conversations and First Impression touch-points are being conducted on-time consistently and effectively
Event Planning:
  • Assist with managing, training and counseling conference services staff.
  • Assist with coordination and execution of group assignments after contracts are signed
  • Serve as a facilitator to assist Event Planning team with client issues and communication.
  • Maintain clean system management, such as Delphi, to record historical group data and report efficiently through event orders to all operating departments
  • Create operational standards for group guidelines for efficient planning
  • Ensure planning team adheres to appropriate timelines of group detailing and forecasting to operators
Operational Excellence:
  • Implement and support program to enhance product and service at a AAA four/five diamond level
  • Direct programs for training and development of the management employee staff so that all areas of the operation are supervised properly and are geared to perform at the highest level
  • Direct the overall activities of the management team so that quality food, beverage, conference services, and other services of the property are consistently provided
  • Utilize guest feedback to continuously improve performance
  • Identify meaningful achievement goals. Provide standards to measure performance. Review periodically
  • Institute a program of regular inspections to see that standards are maintained
  • Performs other duties, as assigned, to meet business needs
  • Respond to any reasonable task assigned by General Manager
  • Assist in the sales calls, cold calls or in whatever capacity needed
Indoors, dimly lit, carpeted, climate-controlled environment. Hard kitchen floors with occasional slippery or greasy areas. Outdoors, cement surfaces, with exposure to outdoor climate and elements.