Summary The Child Support Specialist I is responsible for coordinating staff activities, investigating, documenting, and initiating actions on child support cases, locating parents to establish and enforce court-ordered child support payments, and investigating child support delinquency cases. This position is governed by state and federal laws and agency policy. Typical Functions Conducts investigations for alleged child support delinquencies by reviewing cases, interviewing custodial parents, and contacting employers, neighbors, and landlords to obtain information required to identify and locate a non-custodial parent. Utilizes electronic location data to assist in the identification and location of non-custodial parents and employers in order to enforce child support obligations. Initiates notices/letters to customers, employers, and other state and federal agencies to obtain or provide information relating to the enforcement of child support obligations, and provides follow up correspondence and/or telephone calls as necessary. May coordinate the work activities of lower-level para-professional and administrative support staff by assigning and monitoring work, developing work plans, disseminating and interpreting policies and procedures, and presenting in-service training. Monitors the collection and posting of monies to individual accounts for clients and calculates and verifies child support arrears based on the obligation ordered by the court and payments made by the non-custodial parent by obtaining an affidavit. Implements wage assignments, income withholdings, and installment agreements for the collection of child support, negotiates with a non-custodial parent within agency guidelines to obtain an installment agreement for the payment of delinquent child support, and determines if legal actions and/or license suspension is appropriate in order to obtain payment of child support. Conducts reviews of court orders in order to determine if a modification of the child support obligation is appropriate. Prepares for and testifies at legal proceedings regarding the enforcement of child support obligations. Performs other duties as assigned. Special Job Dimensions Occasional in-state travel may be required. Knowledge, Abilities, and Skills Knowledge of the procedures and practices of investigative techniques involved in childsupport delinquency. Knowledge of state and federal regulations and guidelines governing child supportdelinquency. Ability to plan, organize, and oversee the work of others. Ability to prepare, present, and review oral and written information and materials. Ability to record, compile, and present evidence. Ability to research, interpret, and apply state and federal laws and department policies andprocedures. Ability to investigate, observe, and follow-up on leads or relevant material. Ability to establish and maintain effective working relationships with others. Minimum Education and/or Experience The formal education equivalent of an associates degree in office administration, business administration or a related field; plus three years of experience in investigative work, eligibility review, or within a social service program. ORThe formal education equivalent of a high school diploma; plus five years of experience in investigative work, eligibility review, or within a social service program. Preferred Qualifications Certificates, Licenses, Registrations Must possess a valid Arkansas drivers license if in-state travel is required. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE. Agency Specific Information ONLY COMPLETED APPLICATIONS WITH WORK HISTORY WILL BE ACCEPTED.
Applications must include complete work history and references. A resume may accompany the state application but will not be substituted for any part of the application.
Veteran Preference: A copy of a DD-214 must be submitted to the Hiring Official, at time of interview to be considered for Veteran Preference.
DFA is an Equal Opportunity Employer; we will make any reasonable accommodations necessary to ensure equal employment opportunities.
A criminal background check is required for all DFA positions; an FBI background check may be required.