Human Resources Coordinator

Counter Culture Coffee - Durham, NC

Based in Durham, NC, with regional offices around the country, Counter Culture Coffee has been continuously innovating in the coffee industry since 1995—and we’re looking for a new team member to help us expand our efforts.

Position: Human Resources Coordinator

FLSA Status: Non-exempt

Recruitment open as of 6/6/2019 and may be closed at any time dependent upon applicant response. The Company reserves the right to close this recruitment at any time; interested and qualified individuals are urged to apply as soon as possible for consideration. Please - no inquiry calls or emails.

Counter Culture Coffee is:
A relentless pursuit of coffee perfection

A dedication to real environmental, social, and fiscal sustainability

A commitment to creating cutting edge coffee people

Counter Culture Coffee team members are expected to embrace the Company’s core values: be positive, inspiring, thorough, thoughtful and to question the status quo.

Job Overview:
Under general direction from the Human Resources Manager, performs various duties - including, but not limited to: full cycle recruitment, employee benefits administration and support, HRIS administration, payroll, policy and procedure review, and general compliance requirements. Also supports administrative support/project needs for the finance, facilities and other work groups.

This position assures that systems are streamlined, creating cohesion and ensuring documentation is maintained efficiently and accurately. Employee is expected to continue to learn and grow in the broad field of human resources to support the growth of the Company - through a combination of self-directed learning, attendance of relevant subject-matter classes, and collaboration on projects/initiatives with the Human Resources Manager, Accounting Manager and CFO.

Assists with administering the human resources function of the business (and other functions, as delegated, such as finance, executive office, and facilities).

Carries out assignments in conducting the operations of the business; performs work that affects business operations to a substantial degree. Performs professional analytical and technical work in the formulation and administration of key policies and practices of the human resources function (and others, as assigned).

Compiles and analyzes data and makes recommendations on the formulation of policy and procedures, conducts surveys and performs research and analysis on administrative policies and problems. Coordinates and monitors the administrative functions of assigned department(s) and assists in the preparation of standard operating procedures, policies and materials.

Coordinates departmental activities (such as HRIS systems administration, benefits administration, audit compliance, event coordination) with outside vendors and partners, represents assigned department(s) in meetings, responds to requests for information.

Supports, in conjunction with the Human Resources Manager and other management staff, the company in the handling and documentation of confidential investigations and related matters.

Recruitment and Employee Life Cycle

Works with hiring managers to update and manage job descriptions and prepare/post job postings in compliance with all federal, state and local laws.

Facilitates (with hiring managers) offer letter, post-offer background check and other onboarding processes.

Facilitates employee enrollment into/from HRIS, payroll and employee benefits portals.

Supports new hire orientation process by updating and presenting portions of the orientation presentation, dissemination of welcome packets, coordinating orientation schedules, purchasing of meals/snacks and travel, and other tasks as needed.

Separates departing employees in HRIS and employee benefits and ensures off-boarding tasks are assigned and completed by appropriate personnel.

Human Resources Data Management and Policy Administration

Coordinates the process for promotions, terminations or other status changes; supports the annual performance evaluation process.

Oversees software updates to ensure maximization of the HRIS (BambooHR) and benefits portal (Employee Navigator).

Facilitates alignment across HR platforms, ensuring all HRIS data is up to date.

Participates in, and wherever possible, lead HR audits - such as EEO-1, OSHA, I-9, policy administration, record retention, etc.

Maintains all SOP’s for the HR department and HR portion of company intranet.

Runs reports for the Company Leadership Team, HR Manager, CFO, and other departments as requested.

Employee Benefits Administration

Supports onboarding into and offboarding from benefits portal, assist with day to day employee benefits questions/concerns and works with vendors in problem/claims resolution.

Supports vendor management with benefit broker - including open enrollment process.

Manages leaves of absence administration.

Payroll Processing

Ensures employees are paid and reimbursed accurately and on-time.

Processes & submits payroll bi-weekly; including miscellaneous deductions, additions, monthly cell phone stipend, mileage, severance, profit share etc.

Processes commissions/bonuses upon receipt from CFO/Accounting Manager.

Processes 401(k) transactions.

Reconciles employee benefits invoicing against payroll reports.

Assists with research and compliance with state/local tax compliance and payroll tax set-up (e.g. in new jurisdictions). Ensures all local statutory payroll requirements (such as paid sick leave and paid family leave) are in place for jurisdictions that require them.

Assists with resolution of problem resolution (such as E-Verify and local statute requirements).

General Administrative/Confidential Support

Assists with creation of forms, letters and other essential documentation.

Supports confidential employee matters, including, but not limited to, confidential investigations and transcription of in person interviews.

Coordinates performance review process of employees reporting directly to the President, ensuring that reviews are conducted and documented in a timely fashion.

Handles administrative, IT or facilities duties as assigned.

Coordinates meetings, events and supports employee morale and wellness activities.

Working knowledge of human resources/personnel administration and recruiting; ability to apply such knowledge to specific work-related situations; demonstrated desire to continue to learn and grow in this area.

General knowledge of office operations best practices - including ability to provide outstanding service to employees and customers - including handling of sensitive situations with tact and effective problem resolution.

Ability to maintain, at all times, the highest level of confidentiality, discretion, tact, and professionalism; ability to maintain poise and calm demeanor during times of stress and pressure.

Ability to communicate effectively and in a positive manner - both orally and in writing, to establish and maintain effective working relationships with employees, general public, customers, and others contacted in the course of work.

Working knowledge of federal, state and local laws and regulations governing human resources; ability to learn and maintain knowledge of new and changing developments.

General understanding of statistical and financial analysis and to prepare summaries incorporating such knowledge for presentation to management.

Demonstrated facility with general office equipment and related applications (computers, peripherals, office equipment, systems). Ability to learn new applications with enthusiasm and finesse.

Demonstration of exceptional time management, organizational and recordkeeping abilities.

Ability to review and interpret rules and policies and to make appropriate decisions and to the ability to discern when to escalate to management.

Ability to meet multiple deadlines and manage multiple projects.


Required Experience: two to four years of paid full-time experience performing in similar positions as it applies to recruiting, benefits administration, and technical support in the areas of human resources administration, program management or systems operations.

Preferred Education: A Bachelor’s degree from an accredited college or university with major coursework in public or business administration, human resources administration, psychology, communications or closely related field.

Substitution of Education: additional two (2) years of paid full-time experience performing as a para-professional as it relates to the essential functions of this position may be substituted for required education.

Strongly preferred: direct sustained and related experience in two or more aspects of the field of human resources/finance (i.e. employee benefits, employee relations, HRIS support, total rewards, payroll etc.).

Preferred: HR Certification (SHRM-CP) or (APHR, PHR).

Physical Components of Job

Physical activities:
Climbing (ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms); kneeling (bending legs at knee to come to a rest on knee or knees); reaching (extending hand(s) and arm(s) in any direction); fingering (picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling); grasping (applying pressure to an object with the fingers and palm); talking (expressing or exchanging ideas by means of the spoken word; activities in which detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly; hearing (perceiving the nature of sounds at normal speaking levels with or without correction; ability to receive detailed information through oral communication, and to make discriminations in sound); and repetitive motion (substantial movements of the wrists, hands, and/or fingers).

Physical requirements: Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

Visual acuity: requires close visual acuity to perform activities such as preparing and analyzing data and figures, transcription, viewing a computer terminal, extensive reading, etc.

Physical conditions: subject to atmospheric conditions - odor of roasting coffee, some variance in temperature in work location.

Counter Culture Coffee is an Equal Opportunity Employer in both policy and practice.

Counter Culture Coffee assesses candidates for employment based on their knowledge, skills, and abilities to perform the job for which they are applying and without regard to any non-job related category as protected by federal, state or local law.

Finalist candidates for employment will be required to pass a reference check process, successfully complete a post-offer/pre-employment criminal background check, and demonstrate USA employment eligibility (per federal and state law, Counter Culture Coffee participates in the federal E-Verify program).