Full Job Description
Interested in leading IT Strategy and driving efficiency in IT Service consumption across a large global government agency, then the All Spark program is for you. The Multi-sourcing Service Integration (MSI) program builds a strategic layer of IT governance and operations to maintain our customer’s IT Service Ecosystem to support their mission. As a member of our entrepreneurial team you will leverage this commercial best practice approach to deliver managed IT service at agreed service levels and drive customer satisfaction.
The Information Technology Service Management (ITSM) Process Analyst supports the design, deployment, and operations of IT Infrastructure based processes. The Process Analyst supports the deployment of process and procedures and assists the IT Infrastructure governance and operations.
What You'll Get To Do:
Supports the planning, design, and implementation of ITSM processes
Assists with the deployment and transformation of IT infrastructure processes and procedures
Provides analysis and support for on-going service delivery, performance, and governance operations
Works with key process stakeholders to capture process policies, work instructions, and knowledge expertise
Supports monitoring services throughout ITSM process life cycle; verifying adherence to specified process requirements and support quality assurance activities (Monitor)
Assists with analysis, evaluation, and assessment leading to development of recommendations for process improvements, optimization, and/or development efforts for IT processes (CSI)
Supports evaluations and quality assessments for proper implementation of processes to meet quality standards
Facilitates TEMs and other requirement gathering work sessions
Works as a self-starter who delivers high quality work and can adapt to new challenges, either on their own or as part of a team
You’ll Bring These Qualifications:
TS/SCI with Poly Required
Bachelor’s Degree OR 3+ years of related work experience
Working knowledge of the Service Management workflows and ITSM processes
Relevant experience as an ITSM process analyst in programs of similar scope, type, and complexity
Good written and communications skills with the ability to clearly document and explain business processes
These Qualifications Would Be Nice To Have:
Working knowledge of the Service Management workflows, and ITSM processes
ITIL certifications or training
Familiarity with ServiceNow or other ITSM management tools
What We Can Offer You:
We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.