Lead Business Analyst

American Express - Phoenix, AZ4.1

We are looking for an experienced Lead Business Analyst who will fill provide support for our Integrated Workspace Management System (IWMS/TRIRIGA) and any projects associated with this system. This system supports our global real estate operations and is highly utilized by our real estate colleagues.

The successful candidate will have experience managing large / medium TRIRIGA projects and maintain all aspects of project plans including:
Timeline Management
Issue Resolution and Escalation
Communications and Status Reporting
Vendor Management
Risk Management
Stakeholder Management
Resource Management
Deliverable Management
Scope Management
Demonstrated ability to focus on several different projects while still maintaining attention to detail.
Elicit requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, task and workflow analyses.
Utilize project management skills to ensure successful software release process, including development and execution of project plans and ensuring internal organizational readiness. This requires the ability to effectively communicate (verbally and in writing) with all levels of the organization.
Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
Help translate product specifications and business processes between business partners and internal technical team.
Be the liaison between the business units, technology teams and support teams. Successfully engage in multiple initiatives simultaneously.
Ensure that issues and action items are identified, tracked, reported on, and resolved in a timely manner.
Support user acceptance testing processes to ensure that product requirements are fully satisfied.
Work with internal stakeholders to execute project plans while developing best practices to facilitate high-quality software releases.
Other duties as required

Experience with IBM TRIRIGA preferred however experience with other enterprise-class IWMS programs may be considered
Scaled Agile experience preferred
Experience or understanding of real estate, facilities management, maintenance and operations, capital projects and condition assessments preferred
Extreme attention to detail and top organizational skills
Strong communication skills
Solid technical knowledge / aptitude
Experience working within IWMS products or within the Real Estate and Facilities Management industries preferred
Experience working as a Project Manager in a professional services organization
PMP or SAFe Certifications a major plus
Preferred Experience: 2-5 years of experience with IBM Tririga
Preferred Education: B.S. or B.A. in a related discipline
Must be able to travel nationally and globally based on business needs
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

ReqID: 18017778
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Feb 18, 2019, 1:13:46 PM