At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers will discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward helping customers find what they love for less time, money and effort.
Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you.
Are you organized and detail-oriented? Are you passionate about visual merchandising? Do you like interacting with people on a personal level and helping make their lives better through your knowledge of beauty? Well…being a SEPHORA Operations Consultant in the new JCPenney might be the position for you! Come be a part of our team.
The Operations Consultant leads and performs all operational programs and tasks on an ongoing, scheduled basis, as designated by the Beauty Manager.
• Assists Clients – You seek out clients and do whatever you can to ensure they have an amazing experience through service, selling, and product application. You listen, help, and you make them want to come back.
• Leads visual merchandising – You have an eye for visual merchandising and enjoy creating a beautiful environment for your clients to shop. You lead and maintain monthly floor sets, weekly merchandise updates, and receive all shipment.
• Leads operational processes – You are detail-oriented, organized, and see the business with a critical eye. You understand how to improve operational efficiency and decrease shrinkage. You manage all merchandise processes, including return to vendor and markdowns, ensuring all deadlines are met.
• Support a learning environment – You share your operational knowledge and encourage those around you to ask questions and get involved. You help others understand their role in operations. You excel at client service and have an understanding of product, and you’re always interested in learning more.
Skill and Characteristics:
Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgency