IT Technician - Specialist

Mphasis - Houston, TX


Who are we looking for?

The ideal candidate will be someone who can provide in-person/face-to-face and/or remote end user Windows PC support services at our Enterprise Customers site. Supported services include hardware break-fix/remediation, software support, Installation, Move, Add, & Change on end user hardware and software. Experience supporting the entire lifecycle of the EUC/PC environment would be beneficial. Tasks performed are incident or service request driven as a standard, but could come directly from high profile customers like VIPs. Executive support, hands and eyes support, hardware depot services, data restore, migration, data erase, asset management, small scale projects (office moves, conference room set-up).

Technical Skills:

  • WINDOWS, mainly 10. Experience with 7 and 8 is good for background knowledge.
  • Break fix repair, SCCM, Service Now Ticketing Tool, Imaging, Remote Support, Hard drive wipe, Deploy HW at user’s desk
  • Audio/Video support or set-up, Configure phones for current and new employees

Process Skills:

  • Timely responsiveness to tasks including timecards, email, etc…
  • Client skills focused on high quality communication, setting expectations and then exceeding same
  • Experience using responding to priorities, timely and relevant updates, use of ticket status, prompt closure, mindful of SLA’s

Knowledge Skills:

  • Imaging
  • Diagnosing problems (troubleshooting)
  • Solid base of knowledge


  • A+ would be good to have
  • 5-9+ years-experience

What’s in for you?

  • At Mphasis, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
  • With the current opportunity, you will get to work with the team that has consistently been setting benchmarks for other deliveries in terms of delivery high CSATs, project completion on time and being one of the best teams to work for in the organization.
  • You get an open and transparent culture along with freedom to experimentation and innovation

Who are we?

Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays.

Mphasis is an IT services company based in Bangalore, India. The company provides infrastructure technology and applications outsourcing services, as well as architecture guidance, application development and integration, and application management services. It serves financial services, telecom, logistics, and technology industries. Mphasis was ranked #7 in India IT companies and overall #165 by Fortune India 500 in 2011. Incorporated in 1992, Mphasis(BSE: 526299; NSE: MPHASIS; NSE: Market Tracker) serves marquee customers across the globe including six top global banks, eleven out of fifteen top mortgage lenders, and three top global insurance companies and has about 22,000 employees across sixteen countries. Are you in The Cloud? We are!

Job Type: Full-time

Salary: $24.00 to $27.50 /hour