Job Responsibilities:
- Respond to customer inquiries promptly through various channels and provide professional customer support. Handle phone calls, emails, and issues from recipients.
- Proactively contact recipients to resolve undeliverable tasks, such as verifying incorrect addresses and communicating about access permissions.
- Confirm delivery progress, quality, and any delivery issues with service providers.
- Assess the service provider's responsibility for customer experience and product value loss according to delivery requirements and standards.
- Maintain records of service provider discrepancies and compensation lists.
- Verify settlement data based on service provider performance and compensation data, and ensure timely payments.
Requirements:
- Fluent in both English and Spanish, capable of using both languages in a professional work environment.
- Experience in customer service-related roles.
- field.
- Proficient in Excel and PowerPoint, with excellent data analysis skills. Ability to focus on key metrics and trends to identify issues and improvement opportunities.
- Strong communication and project management skills.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
Ability to Relocate:
- Miami, FL 33122: Relocate before starting work (Required)
Work Location: In person
