Technical Support Engineer, Senior Support Engineer, Fairlawn, OH

Tufin - Fairlawn, OH

Full-time
About Tufin

Tufin, the Security Policy Company, is the leader in Network Security Policy Orchestration for enterprise cybersecurity. More than half of the top 50 companies in the Forbes Global 2000 turn to Tufin to simplify management of some of the largest, most complex networks in the world, consisting of thousands of firewall and network devices and emerging hybrid cloud infrastructures. Enterprises select the companys award-winning Tufin Orchestration Suite to increase agility in the face of ever-changing business demands while maintaining a robust security posture. The Suite reduces the attack surface and meets the need for greater visibility into secure and reliable application connectivity. Its network security automation enables enterprises to implement changes in minutes with proactive risk analysis and continuous policy compliance. Tufin serves over 2,000 customers spanning all industries and geographies; its products and technologies are patent-protected in the U.S. and other countries. Find out more at www.tufin.com.

Location: Fairlawn, OH

Role Description

As the Technical Account Manager (TAM), you will be responsible for building and maintaining post-sales relationships with Tufins largest and most complex customers. You will serve as a primary point of contact for multiple strategic customers, helping to ensure successful implementations and that the customers continue their operationalization of Tufin Technologies - documenting Tufin value and ROI realization. You will work hand-in-hand with senior executives on opportunities to improve your customers security network landscape. Additionally, you will also act as the voice of the customer within Tufin to escalate problems and to drive prioritization of business needs for our customers.

Responsibilities:
Participate in architectural reviews, ensure Tufin-based solutions are designed for successful and growth
Oversee the adoption, and integration of Tufin products within customers infrastructure
Provide leadership for the customers major Tufin-based initiatives. This could include project management and solutions architecting functions
Design and develop innovative solutions to customer requirements, with assistance from our internal R&D group as well as Product Management
Help to document best practices in developing and deploying Tufin solutions
Facilitate resolution of customer issues by coordinating support responses when required
Function as a technical resource for best practice and informal customer questions and act as liaison between customers and internal Tufin functions
Develop a deep understanding of the customers business as well as their technical environment
Establish yourself as the trusted advisor, able to design/develop innovative solutions to meet requirements
Maintain full alignment with field based sales teams on renewal and up-sell strategies - focused on customer retention
Where knowledge gaps exist within customer environments, identify where these can be addressed by existing function or by potential product enhancements

Requirements:
5+ years design/implementation/operations/consulting experience of network/security systems
Experience with networking devices (Switches, Routers etc.), including virtual routing and software-defined networking
Experience in firewall administration/configuration (Check Point, Palo Alto Networks, Cisco, Juniper, Fortinet, etc.)
Experience with Linux server administration, SQL experience is a plus
Perl, Python, BASH skills are a plus
Previous customer facing experience as a technical lead
Superior organizational and project management skills
Strong presentation & negotiation skills
Excellent communication, critical thinking & analytical skills
Ability & willingness to travel (up to 40%)
Bachelors degree in Engineering/Computer Science or equivalent