Account Manager II - Phoenix

Millennium Health - Phoenix, AZ3.6

At Millennium Health, we believe our ability to attract the best people helps us transform the science of medication monitoring to improve patient safety and health care for those in need. Based in San Diego, we are a leading health solutions company that delivers timely, accurate, clinically actionable information to inform the right treatment decisions for each patient at the right time.

There has never been a more exciting time to join Millennium. Bright and dedicated people, working together have created Millennium’s success. Our employees are our greatest asset. Provided with state-of-the art tools and technology, a casual and collaborative work environment, our employees share a common goal of improving patients’ lives.

Currently, we have an opportunity for an Account Manager II, reporting directly to the Regional Manager, you will work side by side with the Territory Manager in the assigned territory. Your primary responsibility will be to educate, service, and train the existing offices on Millennium’s offerings utilizing company approved resources. Your secondary role will be to identify new business opportunities by developing existing relationships and cold calling prospective accounts. The expectation of the Account Manager II position is to consistently develop sales competencies which will prepare the role for career development and promotion potential. This is a 100% remote position and will require a home office. Essential office equipment will be provided by the company. The position will require extensive travel by car as well as some air travel. A safe driving record is mandatory.

Responsible for assisting in growth of new and current business
Schedule and execute in-service training at customer sites
Train clinic staff in proper processing of requisitions and sample collection procedure
Provide regular follow up and refresher training to customers as required
Ensure all customers are adequately stocked with appropriate supplies at all times
Provide Management with weekly progress reports
Plan and execute visits to all existing accounts in the territory on a regular basis
Identify, communicate and help resolve any service issues, billing issues or customer complaints
Work as a team with the territory sales rep to ensure excellent on-going customer service and satisfaction with company’s products and services
As required, assist company in obtaining information missing from requisitions in order to facilitate timely specimen processing
Develop close working relationship and collaborate with Lab staff, especially Billing & Data Entry
As required, assist Marketing team with customer surveys and feedback to identify areas for service improvements and enhancement
Schedule and/or arrange UPS/FedEx pick-ups from offices
Adherence to confidentiality (HIPAA) requirements
Other duties as assigned

Required Skills
Excellent interpersonal, written and oral, communication skills
Polished presentation skills
Proficient in Microsoft Office applications including Word, Excel, PowerPoint and Outlook
Ability to work both independently and as part of a team
Willingness to travel extensively
Ability to perform overnights during the week
Ability to work evenings, late evenings and weekends on an occasional basis
Ability to understand the clinical practice environment and work effectively with clinic staff
Proven organizational and time / territory management skills
Ability to multi-task
Attention to detail and commitment to persistent follow-up

Required Experience
Bachelor’s Degree (B.A./B.S.) from four-year college or university
3-5 Years Training/Operations Experience
Documented sales numbers in b2b or medical sales
Experience in a sales or customer service function
Prior field-based position which included a significant travel requirement
Prior experience working in a clinic or hospital environment is desirable

Millennium Health offers a competitive, comprehensive benefits package.

Millennium Health is an Equal Opportunity/Affirmative Action employer and E-Verify participant. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.