Customer Engineer (PaaS)

Pivotal Software - San Francisco, CA (30+ days ago)3.8


Pivotal's Story VIDEO ( https://www.youtube.com/watch?v=f-H1aJJpm0U )

As a recognized leader in disciplined agile and lean software development practices, Pivotal combines the Silicon Valley state of mind, modern approach, and infrastructure with organizations' core expertise and values. Our cloud-native platform and suite of data tools drive software innovation for many of the world's most admired brands, helping enterprises move at start-up speeds and with greater business agility. We optimize for change and teach next-generation developers to create and build new solutions, and are committed to open source and open standards.

Our methodology is about evolving, in both development and innovation, and our culture is empowering. Our 2,000+ employees across offices worldwide subscribe to an ethos of kindness. We make a point to bring empathy to each and every project, and are guided by a purposeful mission—to transform how the world builds software.

You

You understand enterprise customer expectations of the software support experience and judge your success by the success of your team and the happiness of your customers. Maybe you're interested in working directly with enterprise clients to replicate, troubleshoot, and resolve their technical issues, or perhaps you enjoy working under pressure, helping people in high impact situations. Either way, you thoughtfully assist each customer by listening, connecting the dots, documenting the situation and solution, and engaging more experienced team members as needed.

You are interested in continuously improving yourself, our support systems and products by taking training, reporting defects, and collaborating with engineering and operations to triage customer issues.

Us

In Pivotal Support, we are passionate about providing our software customers with the highest level of service. We work in small teams around the globe, supporting customers 24x7. We believe in doing the right thing and working at a sustainable pace; typically 8 hours each day with occasional weekend support rotations.

We are also passionate about our people, building on individual strengths, and encouraging continuous learning and certifications. And, when you're off work, we want you to relax, recharge, and refocus.

Your Day

To make sure your days are energized, Pivotal provides an open-plan office space, bringing together talented, like-minded support engineers who enjoy taking advantage of weekly Tech Talks, games, space to hang out, and enjoy a variety of snacks and beverages all day, every day (in Pivotal Corporate offices, a catered breakfast is served every weekday morning).

Daily team standups bring everyone together for a video call, to check in on what's ahead, and for the global team to hand off critical client issues.

Your days are full of opportunities to be helpful, learn, and share knowledge as you address customer challenges, note what you do to succeed, and share it with your colleagues.

On Fridays, some Pivots meet for Whiskey Club or karaoke.

Required Skills / Experiences

Our team members are all familiar, skilled, and/or experienced in some of the following:

  • One or more of the Linux operating systems, network administration, and networking protocols/functions (e.g., HTTP, HTTPS, SSL/TLS, SMTP, DNS)
  • Iaas/Cloud Infrastructure (e.g., AWS, Azure, OpenStack, vSphere, etc.)
  • Reading, understanding and making small changes to moderately complex applications written in one of the following languages: Ruby, Python Rails, GO, NodeJS, and especially .NET and/or Java
  • Container technologies such as Docker or container orchestration tools like CoreOS, Docker Swarm, Kubernetes, etc.
  • Software development practices, git workflows, Continuous Integration/Continuous Delivery
Desired Skills / Experiences

  • Automation tools like Chef, Puppet, Ansible, Saltstack, Mesos or similar technologies
  • Ticketing systems such as Zendesk, Jira, Desk.com, Salesforce Service Cloud, Freshdesk
Pivotal is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.