This budgeted position FY20 has access to perform sales, create store front displays under direct supervision to achieve optimum customer service goals. Customer Service responsibilities include receiving phone calls, creating special orders, and ensuring all patients, visitors, and faculty with polite customer satisfaction.
Assist customers on sales floor and at customer service stations
Recognize needs with regard to merchandise location, pricing, and selection
Handle customer problems efficiently and politely to the customer's satisfaction
Ensure sufficient stock levels, appropriately priced for customer satisfaction
Conduct inventory of stock on a regular schedule as established by the buyer
Maintain accurate inventory records
Recognize reorder needs
Notify buyer and assist in placing reorders
Assist in identifying and processing merchandise to be returned to vendor for credit
Assist in receiving and pricing incoming merchandise
Notify buyer of any discrepancies
Assist in repricing stock such as markdowns, markups, etc.
Maintain accurate records of price changes, etc.
Ensure accuracy of purchase transactions
Perform customer purchase transactions quickly and accurately
Count and balance cash register till as necessary
Process special orders
Receive and process mail and phone orders promptly
Correspond with customers as needed to ensure satisfaction
Handle special order, general books, calculators, small electronics, etc. following standard procedures
Ensure work environment meets departmental objectives
Maintain attractive retail store in order to achieve merchandising objectives
Maintain clean and orderly stockrooms and work areas to facilitate sales and stocking activities
High School Diploma or GED (or equivalent experience)
< 1 year relevant experience
May require some evenings and weekends
Physical Requirements/Strengths needed & Physical Demands:
Sitting: Remaining in seated position
Standing: Remaining on one's feet without moving.
Walking: Moving about on foot.
Lifting under 35 lbs: Raising and lowering objects under 35 lbs from one level to another
Push/Pull: Exerting force to move objects away from or toward.
Bending/Stooping: Trunk bending downward and forward by bending spine at waist requiring full use of lower extremities and back muscles
Crawling: Moving about on hands and knees or hands and feet.
Reaching below shoulders: Extending arms in any direction below shoulders.
Handling: Seizing, holding, grasping, turning or otherwise working with hand or hands.
Vision: Clarity of near vision at 20 inches or less and far vision at 20 feet or more with depth perception, peripheral vision, color vision.
Noise: May include exposure to occupational noise levels which equal or exceed an 8-hr time-weighted average of 85 decibels, requiring enrollment in VUMC's Hearing Conservation Program which includes training, use of hearing protection, and periodic audiometry.
Communication: Expressing or exchanging written/verbal/electronic information.
Chemicals and Gasses: Medications, cleaning chemicals, oxygen, other medical gases used in work area.
Pathogens: Risk of exposure to bloodborne pathogens and other contagious illnesses.
Radiation: May be exposed to occupational radiation, requiring enrollment in VUMC's Radiation Safety Program which includes training, use of personal protective equipment with lead shielding, and personal dose monitoring.
Climate: Ability to withstand exposure to atmospheric extremes including heat, cold, humidity, and barometric pressure changes.
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VUMC Recent Accomplishments
Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:
US News & World Report:
#1 Hospital in Tennessee, #1 Health Care Provider in Nashville, #1 Audiology (Bill Wilkerson Center), 9 adult and 9 pediatric clinical specialties ranked among the nation's best, #15 Education and Training
Truven Health Analytics:
among the top 100 hospitals in the US
Becker's Hospital Review:
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The Leapfrog Group:
grade "A" in Hospital Safety Score
National Institutes of Health:
among the top 10 grant awardees for medical research in the US
American Association for the Advancement of Science:
12 faculty members elected fellows in 2014
Magnet Recognition Program:
Vanderbilt nurses are the only group honored in Middle Tennessee
Nashville Business Journal:
Middle Tennessee's healthiest employer
American Hospital Association:
among the 100 "Most Wired" medical systems in the US