Account Manager

Burnett Specialists - Austin, TX4.0

Full-timeEstimated: $60,000 - $82,000 a year
EducationSkillsBenefits
Employee Type: Direct Hire
Experience: 2 years
Location: Austin, TX
Job Reference #: 40-105890-17MD
Salary: DOE
Company Industry: Consulting
Job Title: Account Manager
Position Summary
We are working with a prestigious consulting firm that is looking for an Account Manager! Whether reacting to a request or through proactive outreach campaigns, the Account Manager builds relationships with their clients that allow them to understand each client’s individual needs and workflow, ensure all subscribed services are fully utilized, identify any areas of risk that require escalation, and provide specialized consultative service. The Account Manager provides a holistic view of the client relationship and ensure that all client expectations are met.
Responsibilities for Account Manager
  • Understands customer needs and objectives; ensures the customer is utilizing and benefiting from the full extent of our solutions, across all products to which they subscribe
  • Understands product footprint within each account - spend, usage, past issues, contract end dates
  • Owns and addresses all “at risk” situations for portfolio of customers. Acts as the first internal point of escalation in case of any issues with the service and engages all internal stakeholders in the retention plan
  • Addresses any billing errors with customer, enlisting support of the team. Ensures the issues are resolved and changes are made to prevent reoccurrence
  • Maintains Service oversight and establishes relationships with key contacts/decision makers in assigned customer accounts
  • Solicits information from all other internal client touch points (Sales, Service, etc.) to maintain holistic view of client relationship
  • Ensures clients understand who their contacts are and roles, responsibilities of each
  • Coordinates execution of service requests that come through Account Manager to product specialist
  • Collaborates with Sales to kick off new accounts and collaborates with the onboarding to ensure positive onboarding experience
Qualifications for Account Manager
  • Bachelors Degree and 2-5 years of experience in a client facing role
Compensation & Benefits for Account Manager
  • Salary :
  • Benefits : Full time, permanent employees are eligible for:
o Paid holidays, vacation, and personal time off
o Medical, dental, and vision insurance
o Short and Long Term Disability
o Life Insurance
o 401(k) retirement plans
Position Type for Account Manager
Direct Hire
If you have questions concerning this position, please contact Maggie Dunn.
Thank you for choosing Burnett Specialists. Equal Opportunity Employer M/F/D/V
Meet your Recruiter

Maggie Dunn
Company Name: Burnett Specialists
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