Sales Compliance Investigator

Vivint Smart Home - Provo, UT3.5

Full-time$14 an hour
Job Description

Our mission is to redefine the home experience through intelligently designed products and services delivered to every home by people who care.

Vivint Smart Home is the leading provider of smart home services in North America. Vivint delivers an integrated smart home system with in-home consultation, professional installation and support delivered by its Smart Home Pros, as well as 24-7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves more than one million customers throughout the U.S. and Canada. Vivint is the largest tech employer in Utah, a certified Great Place to Work, and one of Fast Company’s World’s 50 Most Innovative Companies for 2017.

Honesty and Integrity Come First
Do the right thing
Customer Obsession is Our Advantage
A relentless passion to serve the customer
Innovation is Essential
Today’s innovation is tomorrow’s lifeblood
We Win Together
Individuals win games: teams win championships
Exceptional is Expected
Talk is cheap: create value, not just motion
We Give Back
Helping people is core to our DNA

Free catered lunch/snacks/drinks; new menu daily
Paid holidays and paid time off
Employee pricing on smart home products
Casual dress code
Onsite gym
Onsite health clinic
Medical/dental/vision/life coverage
401(k) Plan & Matching

THE ROLE: Compliance Investigator

Compliance Investigator position will help support the legal department and attorneys. The position will primarily focus on investigating consumer complaints submitted against Vivint employees or sales agents.

Investigate consumer complaints, conduct interviews, draft responses and communicate with employees and sales agents

Ability to review and investigate accounts using Salesforce, CMS, and other Vivint systems.
Ability to conduct phone interviews and draft clear responses
Ability to deescalate a customer
Ability to have difficult conversations over the phone
Ability to do research, drawing probable conclusions and presenting on conclusions
Ability to self manage and organize their time, work process, and work load with integrity.
Understanding Vivint business and sales process
Proficiency with Microsoft Office Suite

Vivint customer care, sales or licensing experience preferred
Experience drafting professional correspondence and/or persuasive arguments
Customer relations experience

Job Type: Full-time

Salary: $14.00 /hour