- Communication Skills
- Hospitality Experience
- Program Development
PRA collaborates with business clients anywhere in the world to make their event experiences extraordinary for all participants - every time. We offer a wide array of business event management capabilities, including: Event Planning & Production; Themed Events & Decor; Destination Incentive Programs; Offsite Events and Dining; Team Building and CSR Programs; Activities, Tours & Excursions; Transportation Logistics. Experience the newly expanded, market-leading PRA. We embody Passion, Reach and Authenticity to deliver transformative business event - anywhere.
Responsible for the logistical management and operational execution of client events and programs
Serves as the primary contact for the client during the pre-planning and operation of the client's program post-sale and ensures the expectations of the client are exceeded to promote client satisfaction and account retention
Meets with Sales team to go through details of a client's program and serves as primary client contact once event has been contracted
Manages program changes during pre-planning and on-site, negotiating and up-selling
Responsible for managing the expected gross margin for the event once contracted
Orders, confirms and re-confirms all suppliers, develops relationships with supplier/partners, negotiates and contracts terms-of-service and price including, but not limited to service expectation levels, guarantees, cancellation, billing information, directions, etc.
Ensures deposits for program have been received as contracted and billing is completed
Determines Field Staff work assignments, based on program schedule and staffing needs
Prepares and distributes trip sheets and any other relevant program information and direction for Field Staff
Participates in recruiting and training Field Staff
Coordinates and processes all Field Staff paperwork involving compensation including timesheets, expense reports, and pay rate change forms
Maintains inventory of field staff uniforms and materials and coordinates purchases of additional uniforms and equipment as required
Completion of all program production paperwork, such as trip sheets, check requests, service agreements, invoicing, job costing, expense reports, etc.
Assists Experience Designers with program development according to specifications of client
Manages cost preparation, program summaries, deposit invoices, service agreements, and related correspondence
Responsible for forwarding any necessary program information to hotel and venue representatives to ensure seamless coordination with venue operations
Conducts pre-con meetings with client/hotel to review all details of the program as confirmed
Keeps Regional and Global Sales Managers fully informed of all opportunities and program changes and takes prompt corrective action where necessary to ensure successful delivery of client objectives
Bachelor's degree, or equivalent relevant experience
3 years of experience in overseeing the execution of corporate meetings, client events, and other complex programs. DMC, corporate incentive travel, hospitality or related experience highly preferred
Ability to manage operations functions and effectively supervise and direct Field Staff
Excellent interpersonal and communication skills with a diverse group of clients, supplier partners, coworkers and employees
Ability to read, analyze and interpret client proposal requirements, contracts, financial reports and other legal documents
Ability to effectively present information and respond to questions from clients, supplier partners and hoteliers
Ability to multitask and work on multiple programs with different deadlines
Must be able to work well with all levels of management and staff, hoteliers and venue staff, clients and supplier partners
Working knowledge of attractions, hotels, parks, venues and supplier partners in the local area and ability to locate and vet new venues and supplier partners
Must be able to work flexible hours including weekends, evenings and holidays
PRA destinations are served by full service teams in Arizona, Atlanta, Austin, Chicago, Colorado Springs, Dallas/Fort Worth, Denver, Hawaii, Jackson Hole, Lake Tahoe, Las Vegas, Louisville, Los Angeles, Nashville, New England, New Orleans, New York, Northern California, Orange County, Orlando, Palm Springs, San Antonio, San Diego, Santa Barbara, South Florida, Utah, Vail/Beaver Creek, and Washington, D.C.