Client Relationship Manager

Start Up - Denver, CO (30+ days ago)3.9


Love people? Want to make a big impact with your work each day? Come join a fast growing company committed to doing good. We are in need of some outstanding Client Relationship Managers. In this role you will own the relationship with our vip clients and have the opportunity to make a big impact on them at a crucial juncture in their lives.

Responsibilities

  • Creating a strong client experience from their first interaction through the start of services
  • Understand client needs and requirements, and translate that into actionable next steps
  • Serve as a guide through the entire process of starting and receiving services
  • Build a relationship with clients through regular check-ins and care management
  • Work across many functions including operations and sales to ensure a high-quality client experience

Qualifications

  • Strong commitment to providing the highest quality care and customer service
  • Excellent communication and listening skills, particularly via the phone
  • Proven track record of managing processes with strong attention to detail
  • Sensitivity to client needs and patience and compassion in dealing with them
  • Positive and can-do attitude
  • Confidence and creative problem-solving skills
  • Ability to work in a fast-paced environment
  • Prior customer service or account management experience
  • Team player, willingness to do what is needed to support your team and our clients

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.

Job Type: Full-time