Host Business Class Lounge

Radisson Hotel Group - Minneapolis, MN3.5

Full-timeEstimated: $21,000 - $31,000 a year
Skills
Stylish and sophisticated, the Radisson Blu Minneapolis Downtown is home of the original flagship Radisson Hotel built in 1909. In the beating heart of downtown Minneapolis, where history meets innovation and culture. Upper-upscale hospitality. Stunning world class design and service, with a unique YES I CAN! Service.Located on 7th Street in the hub of downtown Minneapolis, this 360 appointed guest room hotel, rated four star/four diamond, with signature FireLake Cocktail Bar and Grill House restaurant, will boast 30,000 square feet of meeting space.

Radisson Blu Minneapolis Downtown is currently seeking a Business Class Host.

The position of Business Class Host is responsible for providing information concerning the hotel and the city to our guests and to service their immediate needs as efficiently as possible. The Business Class Host is also responsible for overseeing our Business level, and amentites of the level. Additionally, our Host, in coordination with our team, will work to ensure that The Business Class Lounge and VIP guests are delighted with their experience.

As a Business Class Host, your responsibilities will include:
Greeting guests in a warm, friendly, and professional manner
Solid familiarity with all hotel facilities, room types, food and beverage outlets, recreational activities, and emergency procedures
Familiar with local dining, shopping, entertainment offerings, etc. in order to answer guest questions about the hotel and local area by researching and providing prompt and professional follow-up information
Serving each guest on a one-to-one basis with utmost courtesy
Inspecting and maintaining overall cleanliness and appearance of The Lounge, including temperature, lighting, and music
Working closely with in-house vendors to satisfy guest entertainment needs
Demonstrating a professional attitude in all interactions with guests, hotel staff, and vendors – both in face to face discussions and over the telephone
Ability to effectively deal with internal and external guests with a high level of patience, tact, and diplomacy.
Ability to suggest a wide variety of attractions for guest entertainment, as well as the ability to give accurate and clear directions.
Basic mathematical and calculator skills to prepare simple calculations without error.
Ability to accurate access and input information using the hotel’s computer system.
Ability to stand or sit for long periods of time, as well as constant bending, stooping, and extending of arms.
Ability to work a flexible schedule, including weekends and holidays
Minimum two years experience as a Host or Concierge in an upscale hotel environment.
Opera experience is preferred