Implementation & Activation Consultant

Blackbaud - Charleston, SC (30+ days ago)3.6

About Blackbaud:
Leading uniquely at the intersection point of technology and social good, Blackbaud provides software, services, expertise, and data intelligence that empowers and connects people to advance the social good movement. We serve the entire social good community, which includes nonprofits, foundation, corporations, education institutions, and the individual change agents who support them. We work with over 40,000 organizations, helping them realize their goals, fund their missions, manage their operations, and develop long-lasting supporter relationships. Our customers are passionate about making the world a better place, and we’re inspired by the opportunity to help them.

Implementation & Activation (I&A) consultants are responsible for delivering consulting on each of the products within the K-12 School Solutions portfolio. An I&A Consultant delivers a set scope of deliverables while providing best practices to enable schools to go live with the specific product. The I&A Consultant has a high level of expertise in the products and has the ability to clearly communicate the methodology and functionality the product provides.

Responsibilities of a School Systems Implementation and Activation Consultant include:

Building and maintaining customer relationships throughout consulting engagements, ensuring customer satisfaction with Blackbaud as a solution provider
Managing customer engagements and onsite customer project team resources (travel percentage varies)
Managing the data conversion and software implementation process from third-party products
Ensuring the customer's admissions, registrar, business, and advancement staff are maximizing the potential of Blackbaud software
Creating custom documentation and project deliverables as needed by customers
Meet required billable utilization targets and customer satisfaction scores
Maintain internal systems for time tracking, project management, and documentation

Required Experience:
At least 2-3 years experience implementing or supporting school information systems
Basic knowledge of Blackbaud’s School Management System (Blackbaud’s ‘ON’ products)
Strong knowledge of admissions, registrar’s, and business office business procedures, based on experience in a K-12 and/or higher education environment
Proven ability to manage multiple projects, meet utilization requirements and stay within budgets
Experience with Microsoft Project, Excel, Word, and PowerPoint
Strong problem-solving skills
Outstanding written and verbal communication skills
BS/BA degree
Ability to work independently, with strong organizational, computer, and communication skills

Why you’ll want to come work here:
Competitive salary (commission/bonus based on type of role), 4 weeks paid time off, great benefits (medical, dental, vision, FSA), 401K match
Gift matching, volunteer for vacation program, and endless community involvement opportunities
Named to Forbes’ Fast Tech 25 and Fortune’s Change the World List; we are growing and offer incredible opportunity for advancement
Tremendous company culture and office perks as well as a new cutting-edge new headquarters completed in 2018
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Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.