- Constant Contact
- Customer Service
- Microsoft Office
This part-time position provides support to the Client Services department in the areas of office assistance, game day operations, the premium sales and renewal process, along with other assigned responsibilities across the various premium club spaces of Fenway Park.
Serve as a daily contact for premium members, managing special requests throughout the year.
Build and maintain day to day relationships with each member.
Manage the CRM and membership database.
Continually research current clients to keep up-to-date records on any personal or business developments.
Coordinate and see through all amenity requests. For example: ticket requests, dining reservations, tours and scoreboard messages.
Assist in coordinating special events: Season Ticket Holder Batting Practice, Premium Member Cocktail Parties, and Breakfast with Wally.
Create invoices and contracts, collect and track payment for new and existing premium season members.
Research other teams to ensure department is current with new amenities, special events and best practices offered in the industry.
In-game operations include but are not limited to serving as contact in the premium club spaces and assisting Aramark, Red Sox Front Office and game day staff.
CHARACTERISTICS / QUALIFICATIONS
Bachelor’s degree required with 1-3 years of experience or internships in sports management, customer service, hospitality and/or sales.
Strong level of passion and commitment to providing a high standard of customer service.
Prior work experience within fast-paced, high energy work environments.
Self-motivator who can adapt/respond to different types of requests on-the-go.
Excellent communication skills including the ability to lead and converse with groups.
Excellent written, verbal and telephone communication skills.
Proficiency with ProVenue or other ticket based systems, CRM, Constant Contact and all Microsoft Office Programs a plus.
Willing to work longer hours, nights, weekends and holidays.
Prospective employees will receive consideration without discrimination based on race, religious creed, color, sex, age, national origin, handicap, disability, military/veteran status, ancestry, sexual orientation, gender identity/expression or protected genetic information.