Store Manager

Staymobile - Chattanooga, TN (30+ days ago)3.4


Store Manager FT

ABOUT US

Staymobile is aggressively expanding and we want you to join our family as we soar to the top of our industry by Enabling the Mobile Revolution.

The overwhelming sense of anxiety created by a cracked or damaged mobile device can’t be duplicated. Now, more than ever, our devices mean everything to us and as a result mobile device repairs such as phones, tablets and computers are now over $20 billion in industry revenue.

Staymobile offers consumers and businesses on-site repair of all mobile devices, including smartphones, tablets, computers, game consoles and additional electronic devices.

POSITION DETAILS

Job Description:

Repair mobile devices and provide customer inquiry solutions and ticket queue management. Serves customers by diagnosing, troubleshooting and repairing devices e.g. smartphones, tablets, game consoles, laptops Etc.

Passionate about driving store sales and profitability through community engagement, provide exceptional leadership and customer service, oversee employees and daily operations of your store.

Tasks and Responsibilities:

  • Diagnose, troubleshoot and repair devices
  • Provide recommendations for problem resolution
  • Explain and educate relevant technical issues to customers in a non-technical, friendly and simple to understand manner
  • Provide repair and replacement estimates to customers
  • Ensure that all repairs meet or exceed Staymobile quality standards
  • Greet customers in a friendly manner and maintain a positive work environment
  • Answer phone calls to the store with a professional, courteous and friendly demeanor
  • Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
  • Manage device service que
  • Manage Staymobile store operations and staff
  • Meets or exceeds monthly sales/profit goals
  • Achieves financial objectives by controlling expenditures; analyzing variances and metrics and initiating corrective actions
  • Operate the Staymobile point of sale system and maintain an accurate record of customer information, repair notes, device history and follow up opportunities
  • Maintain the cleanliness and professional appearance of the store
  • Sell additional service options such as protection plans, accessories and software services
  • Builds brand by establishing rapport with local community, and customers
  • Ensures availability of merchandise and services by maintaining and ordering inventory
  • Leads team effort by accomplishing required tasks as needed
  • Maintain the cleanliness and professional appearance of the store
  • Keep track of all devices and inventory while safeguarding all store stock

Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

QUALIFICATIONS

Required Qualifications:

  • Passion for technology
  • Quick and independent learner
  • Proven leadership/supervisory experience
  • Success achieving and surpassing sales goals
  • Experience hiring, training, and developing new employees
  • Outstanding customer service skills
  • Excellent technical, problem solving, and analytical skills
  • Exceptional organizational skills
  • Strong written and oral communication skills
  • Proficient in Microsoft Office or equivalent
  • Work well in team environment
  • Ability to work flexible hours, including weekends and holidays
  • Passion for community involvement
  • High school diploma or GED
  • Legally eligible to work in the United States
  • Must be able to pass a drug and background check
  • Must be willing to work at multiple locations during training

Recommended Qualifications:

  • A+ Certification
  • Apple Certified
  • Lenovo Certified
  • Dell Certified
  • Experience repairing smartphones, PC/MACs, electronics and game consoles
  • Technical degree or certification in Electronics or Consumer Electronics
  • Previous experience working in customer service and electronic
  • Minimum 6 months of supervisory/management experience

Job Type: Full-time

Job Type: Full-time

Education:

  • High school or equivalent

Location:

  • Chattanooga, TN