Health Client Manager (multiple locations)

Alight Solutions - Orlando, FL3.3

ContractEstimated: $73,000 - $97,000 a year
Our story starts with a simple universal truth: Every business is a people business. Our people are our greatest assets at Alight Solutions because People Matter! We strive for Excellence Every Day by collaborating with our clients and colleagues. At Alight, we Think Forward and we Act Now to shape the future of work and life for organizations, people and their families! Alight has 25 years of Benefits Outsourcing industry experience. Be Real with Alight and help us re-imagine how people and organizations thrive.

The Health Client Manager Role is the “go to” colleague for our clients on a day to day basis. The Health Client Manager is relentlessly focused on the delivery of high quality administration and will do so by continuing to build on their domain knowledge and operational delivery. The Health Client Manager is comfortable working both independently, as well as with clients, vendors, and Alight internal teams. The Health Client Manager can be considered a ‘jack of all trades’ because of their strong knowledge of how we deliver on all aspects of our client project work. They will help create a culture of focus and understanding that what we do isn’t just a closed workflow or managing a blueprint.

Please keep in mind this is a pipeline requisition and when a role becomes available we will contact you.

We Offer You

A competitive total rewards package, continuing education & training, and tremendous potential for growth opportunities in a growing worldwide organization:

A full Benefits Package, starting on your first day of employment
Health, Dental, Vision, Life Insurance and more.
A 401k plan that includes a corporate match.
Three weeks (15 days) of paid vacation and eight paid holidays per calendar year

The Health Client Manager is responsible for delivering a broad spectrum of tasks, which may include:

Client Delivery
Facilitates client meetings
Leads project debriefs with the client Leads internal meetings
Main point of contact for clients, 3rd parties and vendors
Subject matter expert on administration operations and solutions
Grow in the ‘consulting’ space by building domain knowledge and keeping up with the dynamic changes in health admin
Understands the contractual agreements and performance measures
Manages projects, including change orders as well as complex projects from beginning to end
Understands the project life cycle and deployment governance
Leads the requirements definition process on project work
Implements risk mitigation plans, as needed
Ensures high quality Client Acceptance Testing, both internally and externally
Writes queries and creates reports, as needed
Ensures successful attainment of Service Level Agreements
Creates and modifies Standard Operating Procedures, as needed
Implements continuous improvement projects
Uses metrics and data to understand and manage day to day operational deliverables
Identifies potential E&O and opportunities to mitigate
Ensure timely completion of ongoing work activities including but not limited to maestro tasks, edits, file delivery, system errors and workflows
Initiates discussion and collaborates with Customer Care Teams, Shared Services, Point Solutions and the CDG for integration opportunities
Colleague coaching and team Development
Works globally to ensure the Alight team is delivering exceptional service to clients and their plan participants
Builds domain and operational skills within entry level roles
Coaches and consults team on best practices
Comfortable giving feedback to team members
Champion of the Alight Operating System
Participates in ad hoc activities to support Alight business needs
Engages in ongoing courses to support continued personal development
Working with the client to determine what is required for a project/develop requirements/project plan/etc.
Mobilizing the team internally to move projects forward (i.e. - lead status meetings and check-ins)
Being able to address timing and have knowledge about technical capabilities for project work
Partnering with your technical counterparts to ensure everyone has what is needed to implement a project
Completing transition to ongoing documentation and burn-in from the implementation phase
Writing and delivering a client ready defect summary to a client contact
Monitor tableau and client dashboards and follow up with the team on metrics at risk
Lead huddle meetings to discuss upcoming ongoing deliverables, priorities and potential risks
Live the Alight Core Values: People Matter, Excellence Every Day, Think Forward, Act Now and Be Real

The Health Client Manager will have experience in:
Health and Welfare
Annual enrollment
Compliance and employer reporting
Client/Account Management

A Bachelor’s degree or equivalent business experience is required for this role.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic.

Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.