Telesales Manager

Revu Systems - Bloomingdale, IL

Full-time
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Job Description

Telesales Manager/Supervisor Job Description

Telesales Manager oversees the daily running and management of a call center, overseeing a sales team, meeting sales targets and the development/training of telesales Team.

Duties of a Telesales Manager

  • Coaching, inspiring and motivating a sales team.
  • Ensuring the team meets the sales targets.
  • Sales training, development, and performance management.
  • A good understanding of the market dynamics in the respective sector.
  • Developing sales strategies to guarantee success and growth.
  • Developing and maintaining customer relationships
  • Disciplined use of CRM system, communication and customer management.
  • Handling customer complaints and inquiries.
  • Monitoring random calls for quality assurance.
  • Forecasting and analyzing sales data.
  • Regular reporting of KPI’s to directors
  • Keeping to targets and managing KPI’s.

Requirements for the role

  • Proven Telesales experience and meeting sales targets in the relevant field
  • Experience managing a team
  • Excellent verbal and written communication skills
  • Ability to prioritize and handle multiple tasks at any given time
  • Detail oriented
  • Cool-tempered and able to handle rejection
  • Outstanding negotiation skills with the ability to resolve issues and address complaints
  • High school diploma; BSc/BA will be a plus

Job Type: Full-time

Experience:

  • Sales: 3 years (Preferred)
  • Call Center Management: 3 years (Preferred)

Education:

  • Associate (Preferred)

Location:

  • Bloomingdale, IL (Preferred)

Additional Compensation:

  • Commission

Work Location:

  • One location

Typical deal size:

  • Less than $1k

Sales environment(s):

  • Office or call center

Onboarding time:

  • Less than 1 month

Paid Training:

  • Yes