System Administrator

Fairview Health Services - Minneapolis-Saint Paul, MN (30+ days ago)3.7


JobTitle System Administrator

Specialty IT Professionals

Location Fairview offices at 323 Stinson

Department Workspace Service

Hours per 2 weeks 80

Shift Day

Date Posted 06/15/2018

Job Number 18-73574

Job Description:
Job Summary:
Primary responsibilities will consist of the operation, maintenance and troubleshooting of a Microsoft Exchange 2010, 2016, Exchange online and Skype for Business 2015 in an enterprise environment. Responsible for identifying where process, solutions and implemented technologies can be leveraged to improve customer experiences. Resolve escalated service or problem issues with other teams and operational users.

Job Expectations:
Provide technical expertise to support, install and maintain both hardware and software solutions to accurately meet the needs of our customers on a timely basis.

Perform tasks associated with upgrades, testing, design, evaluation, installation, configuration, documentation, disaster recovery and operating technologies.

Provide exceptional Level 3 support for Exchange, Skype for Business and for email security tools such as ProofPoint, Zix, Cisco Ironport.

Assist in the delivery of technical solutions for projects and ensures they meet expectations regarding cost, schedule and scope.

Proactively share knowledge and collaborate with IT teams to ensure quick and effective responses to customer needs. Work with Lead engineer to evaluate and prioritize work efforts.

Test, document and apply best practices and industry standard processes.

Document issues and resolutions in defined repository and per standards.

Provide system training and documentation to other IT teams technical staff. (Service Desk and Tier 2 support teams)

Serves on a team on-call rotation schedule to address emergency production issues.

Job Qualifications:
Minimum Qualifications to Fulfill Job Responsibilities:
Required

Education

Bachelor's degree in technology field or equivalent work experience.

Experience

3-5 years technology experience

2+ years of experience Microsoft Exchange 2010 and newer administration and troubleshooting in a large-scale, enterprise, multi-site environment.

1+ years working experience supporting, maintain and administering core Microsoft technologies including Windows Server 2008/2012.

Preferred

Education

Bachelor's degree in IT field

Experience

Strong organizational skills with proven ability to handle multiple tasks/projects simultaneously with great attention to detail

Strong analytical and problem solving skills, with proven ability to collect and present meaningful system statistics and other metrics.

Experience within the Healthcare Industry

License/Certification/Registration

ITIL Certification

Microsoft Certified Solutions Associate: Windows Server (MCSA)

Microsoft Certified Solutions Expert: Messaging (MCSE)

About Fairview Health Services

Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Joined by HealthEast in June 2017, Fairview is one of the most comprehensive and geographically accessible systems in the state, with 11 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area and north-central Minnesota.

Its broad continuum also includes 56 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.

EEO/AA Employer/Vet/Disabled

All qualified applicants will receive consideration without regard to any lawfully protected status.