Restaurant Quality Assessor

Raising Cane's - Phoenix, AZ4.1

Full-timeEstimated: $47,000 - $61,000 a year
EducationSkills
Overview
The Restaurant Quality Assessor is responsible for ensuring Raising cane’s standards are being met all day, every day by our Restaurants and Crewmembers. Assessements are conducted by Assessors for multiple reasons. Assessments may be used to ensure compliance with regulatory requirements, to limit risks to Crew, Customers, and Cane’s, to evaluate operations performance, or to support and inform SME initiatives.

Required Core Competencies

Problem Solving: Identifying problems and reviewing related information to develop and evaluate options and implement solutions
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Systems Evaluation: Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one
Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action
Writing: Communicating effectively in writing as appropriate for the needs of the audience
Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making
Time Management: Managing one's own time and the time of others
Reading Comprehension: Understanding written sentences and paragraphs in work related documents; has a command of the structure and content of the English language

Responsibilities
Exemplary performance and integrity

Represent Raising Cane’s as the example Crewmember in and out of Restaurants

Restaurant Performance Standards assessments and support

Measure the performance of all operational, safety, and sanitation requirements against a finely detailed set of evolving standards effectively and consistently
Support any and all adjustments to the systems and programs used to measure performance
Scheduling

Prepare and adhere to a schedule of Restaurant visits with guidance from leadership
Communication

Use all Company channels and mediums of communication effectively and efficiently in accordance with How We Do Business
Calibration

Participate in calibrations with fellow Assessors and/or Supervisor on an ongoing basis to ensure alignment to the standards and consistency of assessment
Project and Operations support

Understand the purpose, process, training, standards, and desired results of all Raising Cane’s programs and initiatives
Collaborate and/or support program and project implementations
During times of need, support in Restaurant Operations
Training and Development

Participate in any ongoing training and development as necessary
Food Safety Expert

Current on all food safety standards and /or have immediate access to all food safety standards
Qualifications
College Degree preferred
For external hire, minimum of 2 years of quality assurance with a proven record of success required, preferably in the fast food or casual dining industry
For internal promotion, minimum of 2 years as an Operations Manager with Raising Cane’s. Must be in good company standing and have a proven record of performance
Experience in an organization where he/she had specific career progression
1 to 3 years management experience in the hospitality field desirable
ServSafe (or similar) certification/qualification