The Master Technician performs vehicle repair and maintenance as assigned in accordance with dealer and factory standards and builds Customer loyalty by developing trust and ensuring confidence in AutoNation as a care-giver for their vehicle safety and reliability.
Who Would I Interact With?
This position interacts daily with Customers, Service Advisors, other Technicians, Parts Associates, Cashiers, Sales Associates and Managers, just to name a few.
What are the day-to-day responsibilities ?
Performing vehicle repair and/or maintenance work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards to drive Customer loyalty.
Communicating with Parts Department and Service Advisors regularly to effectively manage production and Customer communication.
Diagnosing the cause of any malfunction and perform repair, if authorized by the Customer.
Conducting multi-point inspections to make appropriate recommendations to ensure safety and reliability of Customer vehicles.
Documenting work performed on each vehicle on the repair order.
Maintaining an inventory of normal Technician's tools not normally inventoried by the Service department as special tools.
Keeping abreast of factory technical bulletins and participating in factory-sponsored training classes as appropriate.
Providing an exceptional customer experience to drive loyalty
How will I know if I am successful?
The performance of a Master Technician is measured by achieving:
Targeted Customer Satisfaction Index
What are the requirements for this job
High School diploma or equivalent
2+ years experience as an automotive technician
Automotive technical training (varies based on store needs)
Attention to detail
Organization and follow-up skills
Valid in-state driver's license and have and maintain an acceptable, safe driving record
What are the opportunities for career growth?
Our Associates have many choices for career growth and development after success in a Service Technician role. Opportunities may include:
AutoNation is an equal opportunity employer and a drug-free workplace.
America loves the freedom of the open road. It's an incredible feeling that connects with those who not only drive for convenience but also for passion. It's a passion we share here at AutoNation. It's what has driven us to become America's Largest Automotive Retailer.
The open road is a symbolic part of our brand. It underlines our commitment to swiftly & safely move our company, our communities and our industry forward - paving the way to a peerless Customer Experience. So it's no wonder that AutoNation has sold and serviced over 10,000,000 vehicles, since 1996.
But the numbers do not stop at 10,000,000 vehicles. AutoNation is driven by over 25,000 Associates representing over 35 auto manufacturer brands at over 300 stores, in 16 states. What started as a commitment to cancer-related causes has now turned into a movement. AutoNation has donated over $35 Million to national & local charities, with a core focus on cancer research. In fact, our company has partnered with INDYCAR Series Driver Ryan Hunter-Reay and Racing for Cancer as well as the Orlando Sports Foundation to become the title sponsor of the AutoNation Cure Bowl. AutoNation is also a Fortune© 200 Company, a component of the S&P 500 index and listed on the New York Stock Exchange under the symbol, AN. To find more about our investor profile, please visit investors.autonation.com.
AutoNation is America's Driving Force. We're looking for Associates that share in that spirit. Associates enjoy a fast-paced culture and enjoy paid-time off, paid training, longevity bonuses, 401(k) program with company match, employee vehicle purchase programs, health/dental medical plans, life & disability insurance and more. The open road is calling. Drive Pink. Drive Safe. Drive Now.