J&S Recovery, Inc. is currently hiring for a Data Entry Clerk/Customer Care Specialist in the Billings, MT area. We are a collateral recovery business working in Montana and northern Wyoming for 27+ years.
The Data Entry Clerk/Customer Care Specialist must:
- Be a reliable self-starter, possess good work ethic, be of good character and have the ability to work without direct supervision.
- Possess strong communication, empathy and analytical skills.
- Maintain a clean and presentable casual office appearance.
Job Requirements:
- Ability to work fixed hour shifts Monday through Friday.
- Part time and full time openings are available.
- Proficient at using software tools, web based operating systems, managing multiple data entry systems and making the most of multiple monitors.
- Enter data into databases and maintain accurate records, accuracy is imperative.
- Verify and correct data discrepancies or errors.
- Process orders and ensure accurate order entry.
- Must have a love of talking on the phone on a daily basis. Strap on your headset. You'll answer phones with a consistent, warm and professional greeting. You'll call people back and leave clear messages.
- You can write with a clear, friendly, simple tone in email.
- Ability to learn our business and then prioritize support requests. Tidy the inbox and show initiative to follow-up on issues, without prompting.
- You understand and appreciate the fact that a positive team environment is both productive and efficient and benefits a customer's experience. You have the ability to be respectful and listen to the needs and suggestions of teammates. You can play a pivotal role on the team for the benefit of the company.
Valued Skills or Attributes:
- Previous experience in date entry, customer service and/or relevant experience in a position with similar skill sets and qualifications.
- Be a people person with the ability to anticipate customer needs and build a genuine relationship with them. Build rapport with a range of industry and customer personality types.
- You are capable of listening to and advocating on the customer's behalf to our team. Ability to empathize with customers and imagine their circumstances and feelings. Desire to patiently listen to questions, concerns, complaints and requests while trusting in our process to resolve issues.
- You're capable of learning to confidently communicate about our service and industry. Fundamentally, you have the desire and ability to learn (don't worry, we'll train you)!
- You're excited to delight and build trust. You're open to humor brought at the right place at the right time as one way to delight customers and team members alike. Calm and poised under pressure during peak season.
- You can act autonomously with integrity and work independently - accountable for your own actions.
- You will work with an existing team to help nurture relationships with industry colleagues and customers.
- You're able to survey the opportunity as you start the day, see the urgent and the important, and then focus on what serves the company's goals and fits your own role.
- You've got problem-solving skills, you're willing to investigate and reach a desired outcome.
- You can play a pivotal role on the team for the benefit of the company.
Compensation and benefits:
- Competitive wages, benefits, and performance bonuses available for full or part-time positions.
- Full-time employees can participate in medical, dental, and life insurance plans after 60 days of employment. A SIMPLE IRA savings program with company match is also available after six months of employment in addition to paid time off.
We care mostly about the right fit, want to pay for the right person, based on experience etc.
We want to find a good fit with our existing team and work each to our strengths.
Applicants should send resume and contact information to the email associated with this post. And should anticipate that if invited, there is an application and interview gauntlet process.
Job Types: Full-time, Part-time
Pay: $18.00 - $21.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 4 hour shift
- 8 hour shift
- Monday to Friday
Application Question(s):
- Please share whether you are seeking part-time or full-time work?
Ability to Relocate:
- Billings, MT: Relocate before starting work (Required)
Work Location: In person
