Location -Remote/Home Office Date Posted 30 Apr 2019
Oversee the daily monitoring and troubleshooting of SAP ECC 6 and 4.7 Application Suite and related applications. Maintain the applications and support the business owners with their processes. Works collaboratively across the Information Technology teams to quickly resolve application issues, set up and maintain application configurations and fine-tuning, and keep applications current with the latest patches and updates. Additionally, gather business requirements for new processes, design, plan, test and implement new functionality as it relates to the specific business areas requirements.
The scope of work primarily consist of providing daily support and maintenance for SAP ECC 6 and 4.7 and ancillary business applications. Additional responsibilities include, but are not limited to:
Daily Support, Operations and Maintenance
Run and maintain SAP ECC 6 and 4.7 and ancillary suite of applications
Application configuration, maintenance and instance validation.
Review, assess, and resolve incoming helpdesk tickets, including root cause analysis as needed; provide technical solutions to production related application errors
Prepare and report out on ticket status and metrics
Works closely with technical support teams understanding Application issues and problem trends
Works with application support team to refresh non production environment from production
Analyzes all applications and recommend necessary upgrades and patches and perform troubleshoot on all issues
Monitor and troubleshoot application performance, workflow problems and interface errors to identifying potential software and configuration issues in regards to SAP ECC 6 and 4.7 and third-party accounting applications.
Open, monitor, and coordinate in a timely manner, technical assistance requests with SAP support or 3rd party support provider, hosting provider and helpdesk ticketing system in regards to functional and technical issues that need to be resolved.
Perform the month-end closing process of the modules
Develop SQL queries to extract data as needed for troubleshooting purposes and issue resolution analysis.
Confirm adherence to internal control standards
Produce status reports and conducts status meetings and facilitates issue resolution and risk management sessions
Develop and maintain all required documentation supporting the change request governance process.
Ensures support readiness prior to the deployment of any change to the production environment
Design, plan and conduct functional testing for new processes and application patches in a non-production environment prior to applying these in production.
Perform unit testing and coordinate end user testing, test scripts, scenarios and training; fully manages the "release to production" process
Assists with documenting technical and business processes including technical guides
Maintain and update application setups for changing business requirements
Manage work load and set proper expectations with business customers
Disaster Recovery and Availability (secondary primary role)
Reviews application architecture to ensure high availability and disaster recovery
Coordinates periodic Disaster Recovery testing of critical business applications
Other (secondary primary role)
Identify opportunities for business process improvements.
Collaborates with internal business partners, engineering teams, and other technology professionals
Bachelor's degree (B.A. / B.S.) in computer science, Management Information Systems, engineering or related discipline.
Min. 8 years of experience in IT and business/industry
Four or more years in diverse roles and increasing responsibilities across business, IT or projects
Travel up to 10%
Active DoD Clearance
May be subject to a government security investigation and must meet the eligibility requirements for access to classified information if a clearance is needed in the future.
Skill Set Desired:
Experience supporting Business applications i.e. ERP SAP ECC6.0 (MM,PP, QM,WM, GPD, FI, CO, HR Modules, SAP Console functionality), SAP BI 7.0
Experience supporting Business applications i.e. ERP SAP 4.7 (MM,PP, QM, Export, FI, CO, HR), SAP BI 7.0
Experience support for following a plus: Matrix PLM, Maxcim, Planet Press (Invoice output), Vertex, Tidal (Background Processing program), PLM Agile, SharePoint 2010, Deltek (Cobra), Propricer
Experience using Toad, SQL Developer or comparable tool, Cisco Tidal
Experience with Salesforce
Intermediate to advanced programming experience with PL/SQL, XML, HTML, JAVA preferred
Proficient in Microsoft Office including but not limited to Excel, Access, and Visual Basic
General understanding of Operating Systems, Databases, Security, and Networking
Knowledge of Operating Systems, Middleware, Database, Webservers
Strong Knowledge of Oracle E-Business Suite (EBS)
Incident Change, Problem Management experience
Proven experience with collaborating and managing 3rd party support vendors
Ability to resolve highly complex technical issues
All applicants must be a U.S Citizen or U.S Person as defined by ITAR (a lawful permanent resident or someone who is a protected individual as defined by 8 U.S.C.1324b(a)(3)). In order to be eligible for positions requiring a Security Clearance, you must be a US Citizen.
Cobham is one of the world's leading companies engaged in the development, delivery and support of leading-edge aerospace and defense systems in the air, on land and at sea. Our clients and partners trust Cobham to deliver the mission-critical technology they need, and we trust our employees to draw on their ingenuity and passion to deliver those solutions. This leads to an empowering culture for our people. Our Leadership team is open, sharing plans for the next five years, driving retention by offering demanding, exciting work, and providing full guidance and mentoring.
Cobham is an Equal Opportunity/Affirmative Action Employer and embraces diversity in our employee population. It is the policy of Cobham to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or genetic information. Cobham will refrain from discharging, or otherwise discriminating against, employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants.