Job Description
At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
About this role:
Wells Fargo is seeking a Loan Workout Associate. Learn more about the career areas and lines of business at wellsfargojobs.com.
In this role, you will:
- Provide support to internal and external customers in moderately complex initiatives relating to collection portfolio data to reduce delinquency and restructuring of loans within the Loan Workout functional area
- Research credit or account information
- Perform skip tracing, review workout and restructure problem loans and payment plans
- Research vendor program remedies and recourse to determine loss projections
- Review low complexity collection portfolio or customer issues, processes, policies and procedures for which answers can be quickly obtained related to deliverables with narrower impact
- Utilize solid understanding of company policies, procedures and collection systems
- Adhere to risk ratings and compliance matters Identify opportunities for process improvements in Loan Workout area
- Receive direction from supervisor and exercise judgment within defined parameters while developing understanding of Loan Workout functions, policies, procedures, and compliance requirements
- Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
Required Qualifications:
- 6+ months of Loan Workout, Commercial Lending experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
*veterans welcome to apply*
Desired Qualifications:
- Customer service focus with the ability to balance needs of clients, shareholders, and team members
- Ability to address escalated customer issues
- Exposure to Wells Fargo eCaR (Enterprise Collections and Recovery) system and ICMP, Jabber, Oliver/ CLX, Nexidia
- Strong time management skills and ability to meet deadlines
- Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
- Strong organizational, multi-tasking, and prioritizing skills
- Ability to read and interpret legal documents
- Paralegal experience
Job Expectations:
- Position Hours: 8am-5pm with an hour lunch or 8:30am-5pm with half hour lunch (employee’s choice). Hybrid, one week in office, then one week home.
Posting Locations: This position is located in West Des Moines, IA. Candidate must live within a commutable distance to this location.
https://wd1.myworkdaysite.com/recruiting/wf/WellsFargoJobs/job/WEST-DES-MOINES-IA/Loan-Workout-Associate_R-257556
Job Type: Full-time
Pay: $20.29 - $30.48 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
Ability to commute/relocate:
- West Des Moines, IA 50266: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Outside sales: 1 year (Preferred)
Work Location: Hybrid remote in West Des Moines, IA 50266
