Sr. Member Services Representative

YMCA of San Diego County - California4.0

Full-time | Part-time
Save
Are you a driven, energetic individual ready to use your sales and customer service skills in a great job?

Are you a relationship-building pro?

Are you 18 or older?

Want to serve your community at a local Y ?

GROW YOUR CAREER AT OUR Y LOCATION(S) BELOW!

East County – McGrath Family YMCA (Full-Time)

Must be able to close

Coastal – Peninsula Family YMCA (Part-Time)

Saturday Mornings 6:45AM - 1:00PM

Sunday 9:45AM - 6:15PM

Week Day closing shifts 3:00PM - 9:15PM

Central –Copley-Price (Part-Time)

Must be available to work early mornings, nights, and weekends.

Y would I apply?

FREE Complete Gym Membership
FREE Workout Classes
FREE Pool Access
Work with Your Friends - Text them the link to this page now!
Build Your Resume
Opportunities for Growth
Community Involvement
PART TIME Perks
FREE Family Membership
Paid Sick Leave
Paid Professional Development Opportunities

FULL TIME - Looking for Benefits? We’ve got you covered:
Medical, Dental, Vision and Life Insurance
PTO (Sick time, vacation days, personal days and holidays)
Retirement Contributions

Sound good? (We think so, too!) Here’s what you would do:
Educate members that the YMCA is a non-profit charitable organization
Conduct member interviews with the intention of connecting members to membership and programs based on individual interests and goals
Monitor access to facility by ensuring members and participants check-in upon arrival to the facility
Answer all incoming phone calls in a courteous and timely manner; route incoming calls to appropriate departments and staff
Maintain working knowledge of branch and association programs in order to communicate and share information to members and participants
Greet, interview and tour future members using cause-driven sales and engagement techniques
Conduct member engagement and conversion efforts for all membership inquiries and tours which did not result in a join

“OK, I’m sold!” What do I need to qualify?

Must be 18 or older
2 years of sales and relationship-building experience
Passion, enthusiasm, and commitment to the mission and cause of the YMCA
An enthusiastic personality with the desire to serve members, volunteers, guests, participants and staff to create a culture of service within our centers
Strong interpersonal, verbal and written communication skills with the ability to relate effectively to diverse groups of people from all social and economic segments of the community
Ability to work as part of a team and develop harmonious relationships with staff, members, guests and volunteers
Conflict resolution skills, and ability to demonstrate sound judgment and initiative
Ability to effectively manage multiple tasks simultaneously with attention to detail
Experience with basic windows based applications
Possess basic math, grammar, and spelling skills to complete transactions
Bi lingual Spanish/English preferred

ID:
12887