People Services Call Center Representative

Savers - Bellevue, WA3.4

30+ days ago
Support the achievement of the Savers vision, by providing call center support regarding human resources processes, HRMS self-service, and benefits questions from both management and general Team Members. The position ensures compliance with human resources regulatory requirements and company policy by monitoring HR process procedures and maintaining/auditing Team Member data & files.

Detailed Description

Essential Job Functions:

· Provides first response support regarding human resources processes, HRMS self-service, and benefits questions from both management and general Team Members including login support, HR process guidelines, and issue resolution.

· Responds to questions from management and general Team Members regarding HR processes and administrative actions, personnel files and associated paperwork.

· Ensures compliance with regulatory requirements and company policy.

· Audits eI9 and WOTC programs to ensure compliance with regulatory requirements

· Ensures accuracy of electronic personnel file data and maintains the hard copy personnel files for the U.S. and Canada.

· Processes HR data transactions that are not able for completion through employee or manager self-service.

· Assists the HR Services Manager with various projects throughout the year.

Job Requirements

Required Knowledge, Skills and Abilities:

· Working knowledge of Oracle eBusiness Suite r12 HCM system (preferred) or other HRMS/payroll system.

· Working knowledge of Microsoft Office including Word, Excel and Outlook

· Working knowledge of the company policies and procedures

· Demonstrated organization skills

· Demonstrated customer service skills

· Demonstrated skills for following business protocols and courtesy in listening, reacting and responding to all levels of team member requests or concerns

· Ability to assist team members with projects, correspondence or reports

· Ability to interact with all levels of the organization

· Ability to communicate orally and in writing

· Ability to set priorities, meet deadlines, and multi-task with minimal supervision

· Ability to be detail-oriented and accurate

· Ability to work independently or as a member of a team

· Ability to maintain confidentiality of all information

· Ability to work within Savers culture

Additional Details

Required Education, Training and Experience:

· High school diploma or equivalent

· 1-2 years general office or business experience

· 1-2 years experience of data entry related work, preferably within the HR or Payroll environment

Physical Requirements:

· Ability to occasionally lift 20 – 50 lbs.

Savers is an Equal Opportunity Employer

Savers is an eVerify Company