General Summary of Position Responsibility:
Provides support and technical expertise in the implementation of practices and processes to achieve practice transformation in the ambulatory care setting. Collaborates with a broad group of stakeholders, including but not limited to the Great Lakes Practice Transformation Network (GLPTN), Clinical Integration leadership, external consultants, Lurie Children’s leadership, CCPA physician members/practices and FPP physician members/practices. S/he will also have responsibility for developing and enhancing provider relationships, in an effort to identify opportunities for change and initiating needed changes related to practice transformation.
Essential Job Functions:
Supports Practice Transformation efforts by: (1) Providing direct technical assistance to GLPTN/CIN clinicians, (2) Achieving Meaningful Use measures, (3) Initiating local quality improvement programs and (4) Providing education around Patient Centered Medical Home (PCMH) practices.
Supports the LCHPCIN in implementing a strategically driven and structured approach to integration and improvement of care across the network.
Supports network clinicians in translating evidence-based research into practice, utilizing process improvement tools to enhance operations, and emphasizing population health.
Prepare reports for, assist in the presentation of information to and assist in the prioritization of needs/objectives within each practice, including providing information on available improvement programs/change packages to support the transformation process.
Leads project planning sessions with practices and assists them in developing and tracking action plans. In collaboration with physician leaders and other stakeholders, develop meaningful clinical initiatives that support integration efforts within the network.
In conjunction with our data aggregation vendor and Lurie IT, supports the ongoing data acquisition in support of the clinical quality measures and improvement initiatives.
Educates practices and monitors progress towards demonstrable improvements in quality metrics identified by the network.
Performs job functions adhering to service principles with customer service focus of innovation, service excellence and teamwork to provide the highest quality care and service to our patients, families, co-workers and others.
Knowledge, Skills and Abilities:
Bachelor’s degree required. Master’s degree (MPH, MHA, MSN or MBA) preferred.
Understanding of quality improvement strategies and integration of care across the continuum desired.
Minimum of 3 years of related professional experience required.
An understanding of and ability to apply emotional intelligence skills such as empathetic listening, flexibility and assertiveness to support the ability to establish a rapport with providers, staff, community and patient populations.
Excellent prioritization, coordination and time management skills. Must be a self-starter, able to work independently.
Strong verbal and written communication skills required.
Strong computer skills; Microsoft and other applications; EMR knowledge strongly preferred.
Local travel required; ability to attend evening meetings required.