We currently have an opportunity for a Document Print & Mail Tech Assistant to join our Operations - Mailroom Team in our Canton, MA offices. This position is responsible for operating a variety of print and mail equipment such as scanners, printers, and/or intelligent mail insertion and bulk metering machines. Requires light preventative maintenance on current office equipment ensuring proper operational specifications are maintained. Prioritizes work accordingly to Service Level Agreements (SLA’s) and coordinates work scheduling relevant to his/her assigned area.
Responsibilities:-
Operates a variety of print and mail equipment relevant to assigned area. Scans incoming mail and distributes electronically. Some manual assembly and mailing of documents.
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Monitors quality control procedures for all facets of assigned responsibilities
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Performs preventative maintenance of equipment and guides junior staff on trouble shooting equipment problems
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Directs junior staff members on day-to-day operations and assists with minor problem solving
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Proactively reports on production issues or problems encountered both orally and in writing to the Department Manager and participates in the resolutions for these problems
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Participates in the development and implementation of procedures and workflows
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Ensures work is prioritized accordingly and delivered within Service Level Agreements (SLAs). May develop or assist with monthly production metrics for both reporting SLAs and cost allocations.
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May utilize various software packages to design envelopes, forms and print customer items
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May provide limited backup to Department Manager during absences. Fills in where necessary to ensure all daily functions are completed.
Requirements:-
Strong organizational and teamwork skills required
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Must have ability to interact with internal and external customers
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Basic computer skills, including MS Office Suite and Adobe Acrobat required
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Knowledge of postal regulations, mailroom operations, electronic printing operations
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Working knowledge of manual insertion and fulfillment processes
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Working knowledge of overnight and ground shipping and packaging
Education and Experience:-
High school diploma with demonstrated experience required
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3+ years of experience in related job requirement
