Junior Consultant

ISM, Inc. - Bethesda, MD (30+ days ago)

(January 2015)

Since its founding in 1985, ISM has established itself as the premiere strategic advisor
to organizations planning and implementing CRM initiatives. Our global, best-in-class
client base is testament to the outstanding quality of our work and our professionalism.
We are currently seeking highly-motivated professionals to join our team.

Key Responsibilities include:
  • Helping to educate and guide our clients through ISM’s CRM Strategy &
Implementation Roadmap, which is designed to define specific business
functional needs and technical requirements for selecting the most appropriate
software solution for the client’s Customer Relationship Management (CRM)
  • Executing tasks to support customized consulting assignments related to CRM
Roadmap projects. Examples include helping to document and improve customer-
facing business processes, assisting with organizational development activities,
and general project management and coordination.
  • Helping to ensure that project deliverables are completed on-time and in
compliance with document quality control standards.
  • Following-up with client to ensure the highest level of customer satisfaction.
  • Junior consultants will be mentored/coached by one or more ISM executive who
head up the process, organizational readiness or technology practice areas.

Qualified candidates will possess:
  • A university degree
  • Minimum 2 years of experience, preferably in the business consulting area
  • Professional appearance and demeanor
  • Excellent communication skills (written and verbal)
  • General knowledge of CRM principles, technology, and approach.
  • Ability to work with minimal direction and supervision
  • Excellent social and interpersonal skills
  • Strong organizational and time management skills and computer proficiency in
basic MS-Office tools.
Must be self-motivated, goal oriented, and success-driven. Must have a willingness to
work in a varied and fast-paced environment and willing to travel to client sites as

Compensation will be based on qualifications and experience.

Please submit resumes by e-mail to thoston@ismguide.com.