Airport Guest Services Agent (JFK)

Hallmark Aviation Services - John F. Kennedy International Airport, NY (30+ days ago)3.6


Hallmark Aviation is seeking professional Airport Customer Care Agents at JFK International Airport.

PAID TRAINING PROVIDED! NO PREVIOUS AIRLINE EXPERIENCE REQUIRED!!!

DEPARTMENT: New York (JFK)

REQUIREMENTS AND SKILLS NEEDED: Proven customer service skills and Excellent communication skills

Self-driven focus on Customer and Client satisfaction

Multi - Lingual preferred

Demonstrated collaboration skills, caring, positive and happy attitude

Able to communicate effectively, both verbally and in writing

Able to follow a planned roster and follow a work schedule

Flexible and able to promote positive attitudes within the team

Able to work varied hours

Associate Degree or equivalent preferred

SPECIFIC DUTIES INCLUDE:
Help improve customer service experience at JFK.
Project a clear and concise voice and fluent in English.

Answer calls and make announcements as requested.

Provide accurate information in regards to terminal/airport services in a welcoming, hospitable manner.

Actively promote retail and food and beverage offerings in the terminal

Required Skills

PREVIOUS CUSTOMER SERVICE EXPERIENCE
At least 18yrs old, with a High School Diploma or G.E.D.
English proficient, other languages may be required
Terminal and Airport operations knowledge and experience preferred
Retail and/or Hospitality work experience required
Able to stand 3-4 at a time
Reading & comprehension of reference materials, instructions, policies & procedures

Valid US work authorization
Professional demeanor and exceptional presentation
Flexible schedule & availability
Background Check, Fingerprinting required
Drug Screen required prior to the day of hire

Salary/Benefits: $11.00/HR (Jan2018 increase to $13.00); Flight Benefits, Travel Allowance, Uniform provided. Cleaning Allowance, Health Insurance (for FT with small contribution), Voluntary Dental, Vision, and Life. 401K Matching up to 3.5%, Holiday Pay (after 90 Days) and Referral Bonus.

Required Experience
.