Bilingual (English and Spanish) skill required
HS diploma or equivalent required.
Prior experience in financial services or similar industry preferred.
Associate's degree or Bachelor's degree in business or related field may be used in lieu of experience.
Excellent listening, oral, and written communication skills.
Attention to detail.
Professional phone etiquette.
Skip tracing skills preferred.
Sales and/or persuasive negotiation skills.
Microsoft Windows and internet-based applications experience required. Basic typing/data entry skills. Ability to multi-task and maintain key performance metrics surrounding delinquency, repossessions, call statistics, and Quality Assurance standards.
Ability to make informed decisions related to acceptable payment arrangements and next steps in collection action.
Strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss, with an aptness to escalate unique collections cases to management.
Able to work a flexible schedule which may include weekends, holidays, and overtime as necessary to meet business needs.