Company Culture & Core Values:
Terra West Management Services’ primary goal is to
provide excellent service to both internal and
external clients by living through our Core Values.
Our culture and business thrives when each team
member works positively, cooperatively and
respectfully with every person we come in contact
with. In addition to performing the essential
functions of the position, our ideal candidate would
contribute to the cultural health and overall success
of the company by identifying with and promoting
our Core Values.
Essential Functions:
· Greet guest in lobby area.
· Answering incoming calls.
· Receive and respond to all homeowner calls within 24 hours.
· Open and distribute mail daily.
· Accept and process resident monthly assessments and violation payments.
· Process and provide parking to residents per policy.
· Receive deliveries and contact appropriate resident
· Provide residents with copies of their account ledgers, upon request.
· Other duties as assigned and required.
Core Competencies:
To perform the job successfully, an individual should demonstrate the following competencies to perform the essential duties and responsibilities of this position:
· Maintain confidentiality and exercise good judgment
· Ensures Association Office is open and closed per approved hours of operation
· Maintains a professional appearance and attitude, including grooming and personal hygiene, at all times. Staff interaction with residents, guests, and visitors will be in a professional and courteous manner at all times
· Ability to deal tactfully and professionally with people in a variety of circumstances
· Ability to understand, interpret the Association’s governing documents, policies, and procedures
· Must have the ability to establish and maintain a productive working relationship with residents, co-workers, supervisors, and business partners
Minimum Qualifications:
· Graduation from high school or equivalent
· Two years of experience in the field of customer service, recreation, fitness, or related field
· Computer proficiency in Word, Excel, Outlook, and PowerPoint
· Working knowledge of business machines, office equipment, and record-keeping
· Strong organizational and prioritizing skills
· Excellent communication skills, both written and verbal
· Attention to detail and accuracy
· Must have the ability to multi-task in a fast-paced environment
Preferred Qualifications:
· Working knowledge of Docuware or C3 Software
· Working knowledge of Outlook
· Working knowledge of uManage compliance software
· ActiveNet Software experience a plus
· Experience working in a large-scale membership facility
Special Requirements:
· Will be required to work evenings, weekends for community events
· May be required to work outside under adverse weather conditions
· Ability to lift 50 lbs.
ADA Requirements:
· Ability to sit or stand for extended periods
· See and read small print, both on paper and a computer screen, quickly and accurately
· Ability to speak clearly on the telephone and in person
· Ability to hear a human voice over the telephone and from 6 feet away
· Ability to move quickly and assist others in an emergency
· Ability to obtain AED/CPR/First Aid Certification
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Monday to Friday
- Nights as needed
- Night shift
- Overnight shift
- Overtime
- Rotating weekends
- Weekends as needed
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Las Vegas, NV 89109 (Required)
Ability to Relocate:
- Las Vegas, NV 89109: Relocate before starting work (Required)
Work Location: In person
