Airport Operations Supervisor (Aviation Security)

City & County of San Francisco - San Francisco, CA (30+ days ago)4.3


Announcement amended on 5/11/2018 to reflect changes to the Eligible List and Terms of the Announcement information.

The Department
SFO is a world-class, award-winning airport that served more than 55 million guests in 2017. SFO offers non-stop flights to 45 international cities on 45 international carriers. The Bay Area's largest airport also connects non-stop with 83 U.S. cities on 13 domestic airlines. In fiscal year 16/17, the Airport, an enterprise department of the City & County of San Francisco, accounted for $8.4 billion in business activity and supported over 42,800 direct jobs.

SFO’s mission is to provide an exceptional airport in service to our communities and is committed to redefining air travel. SFO has embarked on the renovation of Terminal 1, the largest capital project in the Airport’s $7.3 billion Ascent Program. For more information, visit View a video about careers at SFO.

Position Description
Under general direction, the Airport Operations Supervisor – Aviation Security supervises staff engaged in duties that assure the safe, secure and efficient operation of the Air Operations Area and other airport facilities. This position will be instrumental in ensuring aviation security plans are in compliance with Transportation Security Regulations (TSR), Transportation Security Administration (TSA) issued security directives and Airport Security Program (ASP). This position develops and implements comprehensive aviation security plans, ensures compliance and enforces proper procedures, develops and implements aviation security training, and performs detailed analysis to make recommendations for improving aviation security programs.

The essential functions of this classification include, but are not limited to, the following:

Develops and implements comprehensive aviation security plans to support Airport and air carrier operations; ensures plans are in compliance with Transportation Security Regulations (TSR), Transportation Security Administration (TSA) issued security directives and Airport Security Program (ASP); reviews and monitors security directives, security bulletins and information circulars.
Develops, amends, and manages Cargo/Airfield Perimeter Facilities Aviation Security Program; develops, implements, and documents special systems operations, procedural guides, and performance requirements for Access Control System (ACS), Closed Circuit television (CCTV) and Checked Baggage Inspection System (CBIS).
Executes Regulatory Enforcement and Compliance Evaluation Program; ensures compliance and enforces proper procedures for controlling access to restricted areas, verifying proper Airport Identification; conducts detailed investigations and analysis of all security violations; conducts interviews and recommends corrective action; completes comprehensive reports and drafts initial responses to Transportation Security Administration (TSA) Letters of Investigation (LOI); conducts follow-up evaluations.
Develops and implements all aspects of aviation security training; conducts security operations, procedures, regulations and systems training for aviation and non-aviation tenants in accordance with Airport security directives; provides regulatory, policy, and procedural information and guidance on Airport Security Program (ASP) and Transportation Security Regulations (TSR).
Manages and coordinates Quality Standards Program (QSP) concerning certification of all security providers; conducts initial certification and subsequent audits of air carriers and aviation service companies, including contract security providers.
Plans, develops, implements and coordinates security architecture and security systems for new as well as existing Airport and tenant facilities; prepares Capital Improvement Project requests and follows budget approval process; develops, documents and amends security systems performance, architecture and equipment requirements for the Aviation Security Tenant Improvement Guide.
Performs detailed analysis, evaluations and assessments of and makes recommendations for improving aviation security programs, plans, procedures, and measures associated with Airport Aviation and non-aviation tenant operations; develops plans, procedures, measures and initiatives for implementation in consonance with federal regulatory requirements; prepares written materials including Airport Security Circulars, operation guides, security directives, and Airport Operations Bulletins.
Performs annual, probationary, and ad-hoc performance evaluations; administers disciplinary action when necessary.
Provides special administrative and management assistance at the Security Operations Control (SOC) station within the Airport Communications Center and to the Manager or Coordinator as required.
Nature of Work
This position is full-time, 40 hours per week, and includes weekend and holiday coverage. Employees may be required to work overtime and shift work. Emergency situations may require working outside of your normally scheduled hours.

Minimum Qualifications
High school diploma or equivalent (GED or High School Proficiency Examination).

Four (4) years of safety and/or security operations experience at an airport, airbase, airline, military base, or an emergency communications dispatch center performing safety, security, and inspection duties equivalent in scope and level to class 9212 Airport Safety Officer in the City and County of San Francisco including one (1) year of recent experience reflecting the ability to analyze aviation security related data to develop recommendations in Aviation Security, including the composition of related letters, memoranda, and reports.

License and Certification
Possession of a valid California driver's license (California driver’s license and Airport driving permit must be obtained to be eligible for employment).

Experience Substitution: Possession of an Associate’s degree from an accredited college or university (or equivalent 60 semester or 90 quarter units) may substitute for one (1) year of the required experience; OR

Possession of a Bachelor’s degree from an accredited college or university in Aviation Management, or related field, may substitute for two (2) years of the required experience.

The above minimum qualifications reflect special conditions associated with the position(s) to be filled. They may differ from the standard minimum qualifications associated with this classification.

Desirable Qualifications
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred to hiring.

Knowledge and ability to apply Airport and Aviation security principles, methods, and practices.
Excellent verbal, written, and interpersonal communication skills.
Evidence of successfully managing projects and solving problems.
Ability to meet commitments, work independently, accept accountability, and stay focused under pressure.
Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

One year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

How To Apply
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit to register an account (if you have not already done so) and begin the application process.

Select the desired job announcement
Select “Apply” and read and acknowledge the information
Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
Follow instructions on the screen
Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Department of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103, or the Airport Commission Human Resources office at 710 N. McDonnell Road, 3rd floor, San Francisco, CA 94128.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (,,,,,,,

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. If you have any questions regarding this recruitment or application process, please contact the exam analyst, Jacob Mast, by telephone at 650-821-2004, or by email at

Resumes may be attached to the application; however, resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found here.

Verification of qualifying experience, when requested, must be documented on the employer's business letterhead and must include the name of the applicant, job title(s), dates of employment, description of job duties performed, and signature of the employer or the employer’s authorized representative. Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of income tax papers or other documents listing occupation and total earnings must be submitted. Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules. Verification may be waived if impossible to obtain. The applicant must submit a signed statement explaining why verification cannot be obtained. Waiver requests will be considered on a case-by-case basis. Failure to provide the required verification, or request for waiver when requested may result in rejection of application.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.

Selection Procedures
Oral Examination (Weight 100%)
Candidates who meet the minimum qualifications will be invited to participate in an oral examination designed to measure knowledge, skills, and/or abilities in job-related areas which may include but not be limited to: knowledge of Airport and Aviation Security Operations, including a working knowledge of applicable Federal Aviation Regulations, Codes, and Laws; principles and procedures involved in compliance enforcement and management of Airport and Federal Civil Aviation Security Regulations for the development and implementation of comprehensive aviation security plans; principles and procedures of airport and air carrier operations, procedures and terminology; physical security systems and controls; airport law enforcement and laws of arrest; appropriate techniques and enhancements to counter terrorism; ability to interpret and apply the Regulations’ Advisory Circuit 150 series information; interpret blueprints; apply managerial and supervisory techniques (e.g., directing subordinates, delegating tasks to subordinates, providing customer service, demonstrating appropriate supervisory/leadership behavior, addressing and/or evaluating subordinate issues, behavior and performance, etc.); communicate effectively under stressful conditions; exercise sound judgment and solve problems; think and respond expeditiously; prepare quality written materials, administrative reports, and correspondence.

A passing score on the Oral Examination must be achieved in order to be placed/ranked on the Eligible List.

Transportation Security Administration (TSA) Security Clearance
Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.

Customs Clearance
This position requires that the incumbent be qualified for unescorted access to the San Francisco International Airport U.S. Customs Security Area. An application for a U.S. Custom Access Seal may be submitted to Customs ONLY after employment has commenced. Employment in this position requires that the incumbent submit an application for, successfully acquire and maintain a Customs Access Seal. Per Civil Service Commission Rule 110.9.1, every applicant must possess and maintain the qualifications required by law and by the examination announcement for this examination. Failure to acquire or maintain customs access, a requirement for this position, may be basis for termination from employment with the Airport Commission. Customs Access Seal requirements and procedures are located in the Code of Federal Regulations, Title 19, Part 122, Sections 181 or 189.

Medical Examination
Prior to appointment, candidates must successfully pass a medical examination to determine his/her ability to perform the essential functions of the job and/or the ability to meet the physical minimum requirements.

Additional Background Check
As part of the selection process for this position in Aviation Security, an image of your fingerprints will be captured and sent to the San Francisco Police Department (SFPD). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the position to which you are applying. Having a conviction history does not automatically preclude you from a job with the City.

Certification Rule
The certification rule for the eligible list resulting from this examination will be Rule of Three Scores. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Eligible List
The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. The duration of the eligible list resulting from this examination process will be three months, and may be extended with the approval of the Human Resources Director.

Conviction History
As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.
Having a conviction history does not automatically preclude you from a job with the City. If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers
All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Reasonable Accommodation Request
Applicants with disabilities requiring reasonable accommodation for this examination can find information on requesting a reasonable accommodation here.

Seniority Credit in Promotional Exams
Information regarding seniority credit can be found here.

Veterans Preference
Information regarding requests for veteran’s preference can be found here.

Terms of the Announcement
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. (Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website here.

Copies of Application Documents
Applicants are advised to keep copies of all documents submitted. Submitted documents become a permanent part of the exam record and will not be returned. The hiring department may require applicants to submit the same documents and/or additional documents at a later date.

Right to Work
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

General Information Concerning City and County of San Francisco Employment Policies and Procedures
Important employment information for the City and County of San Francisco can be obtained online here or hard copy at 1 South Van Ness Avenue, 4th Floor.

Exam Type: Combined Promotive & Entrance
Issued: 5/8/18
Micki Callahan
Human Resources Director
Department of Human Resources
Recruitment ID #: 902556

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.