Full Job Description
The world is changing faster than ever before, and the pace of disruption continues to accelerate. To keep up—and grow—businesses must build for where the world is going, not for where it's been.
Bionic is a collective of radical outsiders who have built and scaled companies across sectors and around the world. We're entrepreneurs, investors, futurists, and makers focused on igniting and building growth within large companies.
Enterprises are skilled at making big businesses even bigger. Entrepreneurs and early-stage investors, on the other hand, are skilled at discovering new opportunities and turning them into big businesses. We've combined the best of both worlds, introducing enterprises to the methodology, tools, and systems of entrepreneurship and venture capital. We call this the Growth Operating System.
We believe that growth revolutions start with unlocking the creativity and potential of people. With a clear sense of purpose and the right tools, the people that power the world's greatest companies are able to discover and build the future at scale.
About the Role:
We're looking for an Experience Strategist to join the Bionic Insights team. The Experience Strategist will design, develop, and execute Customer Discovery and Product/Market Fit experiments for our client partners, and provide end-to-end, hands-on support and guidance to our partners during the innovation process.
You will be successful in this role if you are an authority in Customer Discovery Research and can effectively blend research with storytelling of captured data. The Experience Strategist will play a critical role in validating revolutionary technologies, products and business models with our clients as they develop meaningful solutions for the future.
Full immersion in the customer's perspective, whether B2B or B2C, to understand their problems, needs, and pain points.
Develop appropriate research plans to test and validate our hypotheses through an iterative series of experiments.
Execute full research plans, from creating interview guides, writing screeners, conducting customer research, and synthesis and analysis of findings into reports.
Selection of appropriate research methodologies to execute, including but not limited to: interviews, surveys, digital experiments, prototype tests, and ethnography.
Iterate and evolve programs in real-time based on learnings in order to get to the core of the hypotheses.
Drive best-practices on researching, prototyping, and experimenting across the organization, continually improving our intelligence and understanding.
Expand Bionic capabilities through exploration of innovative new research solutions and thought leadership.
Collaborate closely with our client partners, entrepreneur coaches, and vendors during the innovation journey.
Strong background (7+ years) in conducting primary qualitative and quantitative customer research in a corporate research, consulting, agency, ethnographic, or relevant environment or capacity.
Experience with Lean experimentation, Design Thinking, user-centered design, rapid prototyping, or similar techniques.
Proven experience leading customer research including:
Creating and executing customer interviews and ethnographic studies.
Implementing customer surveys, digital experiments, and usability test programs
Participating in iterative prototype development and testing programs
Facilitating and moderating research sessions in person and remotely
Project managing programs and coordinating stakeholders and participants
Synthesizing learnings and creating actionable reports
Leading discussions and presentations about findings to executives and teams
Start-up experience and attitude paired with the polish to work with corporate executives.
Ability to understand dynamics, stakeholders, and customer across multiple industries and roles.
Understanding of how research drives the innovation process, finding creative ways to gather insight and inspire confidence in ambiguous situations.
Commitment to constant learning and development as a researcher
Willingness to potentially travel approximately 20-50% of the time
Design / UX experience and the ability to mockup wireframes and solutions a bonus
Startup environment with the potential to make a massive impact on our product offerings, as well as future offerings at some of the world's greatest brands
A culture of honesty, bold thinking, and risk-taking with incredible teammates
Energizing office space with gadgets and toys, office snacks, catered meals, cold brew/kombucha on tap
Abundant recognition and rewards for good work
Bionic is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Please feel free to inform us of your preferred pronouns so that we can address you accordingly.