Community Care Worker I Determines needs and eligibility for Community Care Services Eligibility (CCSE) Office for Community Care for the Aged and Disabled (CCAD) services. Work involves conducting home visits, interviewing individuals who are older or have a disability, documenting information, determining need for services and developing service plans; verifying data, explaining program benefits and requirements, referring individuals for appropriate services, and assuring authorizations are registered in automated systems. Authorizes and monitors CCAD services to determine if services are meeting the individual’s needs. Understands and adheres to all Health and Human Services and Community Care Services Eligibility policies and procedures. Provides outstanding customer service in person, over the phone and via e-mail. Maintains a positive and productive attitude while working in a fast-paced environment.
Essential Job Functions:
Knowledge Skills Abilities:
- Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. • Interviews applicants, individuals receiving services, and resource persons and conducts home/site visits to assess the need for services and provides information and referral to other resources 15% • Conducts reviews to determine eligibility and functional needs 20% • Obtains, verifies, and calculates income and resources to determine financial eligibility for Title XX programs 10% • Maintains case record documents and enters information in an automated system, establishing a record for each individual receiving service 20% • Monitors through contacting individuals receiving services to determine if services are meeting the individual’s needs 15% • Develops/coordinates/reviews service plans with individuals receiving services and their families, provider agencies and other state agency staff and authorizes services appropriately and accurately to meet the individual’s needs 15% • Prepares basic level ongoing or special narrative or statistical reports 5% . Other assignment and duties as assigned by Supervisor. (Job percentages may vary due to business needs).
Registration or Licensure Requirements:
- Ability to effectively communicate orally and in writing. • Ability to set priorities, establish timeframes, and meet deadlines. • Ability to establish and maintain effective relationships with individuals receiving services, co-workers, contract agency staff, and staff from other federal or state agencies. • Ability to operate computer and general office equipment. • Knowledge of interviewing techniques to obtain personal information, to make inquiries, and to resolve conflicting statements. •Knowledge of resources that serve individuals who are older or have a disability.
Current valid Drivers’ License and liability insurance is required
Initial Selection Criteria:
- Education and/or experience of a year or more in case management working with Elderly and/or Disabled individuals indicating the individual possesses the knowledge, skills and abilities necessary for job performance. • Must have experience using email Outlook, Skype Instant Messaging and other automated applications, such as Microsoft Office products Word, Excel, Power Point, TIERS and Share Point of beginner level or more. • Must be willing to travel approximately 65-70% of the time to make home visits, attend trainings, and/or meetings. • Ability to communicate effectively orally and in writing. • Bilingual preferred English/Spanish. • Home visits may be required in isolated or high crime area and may involve exposure to substandard and unsanitary living conditions. • Must be willing to work indoors and outdoors with exposure weather, climbing stairs, sitting, standing or walking for long periods of time.
400603 This position is included in a career track series and may be filled at any level within the career track of Community Care Worker I, II, or III, dependent on the selected applicant’s qualifications as they relate to career track promotion eligibility requirements. Occasional overtime and/or extended work hours may be needed for the position. Home visits may be required in isolated or high crime area and may involve exposure to substandard and unsanitary living conditions. Applicants may not have a history of substantiated fraudulent activity against HHSC or any programs it administers. Applicants who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment. HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work. I-9 Form. In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the online application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. 4C0X1
HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
I-9 Form - Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.