Shared Services Representative

Cowabunga Inc., dba Domino's Pizza - Alpharetta, GA

Part-time

Team Cowabunga is expanding their Shared Services Department! If you like helping team members solve issues and have great computer and telephone skills, this is the job for you!

JOB DESCRIPTION

The position of Shared Services Representative (SSR) consists of handling employee and store inquiries of many types and systems. Payroll, time adjustments, entering insurance, MVR, new-hire data, primary position changes, store transfers, registration for system usage, password resets, and updating data. Assisting in pulling recorded phone calls, camera footage for regional directors. This position also intakes and responds to customer care issues.

Qualifications and requirements

  • Associate’s degree in a IT/business related field or level of experience
  • Excellent oral and written communication skills
  • Proficient computer skills (Microsoft Word, Excel, Outlook, and PowerPoint) – reporting utilizing multiple databases. Kronos and/or Paylocity experience a plus
  • Attentive listening skills that enable asking of probing questions to aid them in problem-solving and issue escalation
  • Ability to operate well under pressure – Strong problem-solving skills
  • Dependable, punctual and able to achieve an appropriate level of attendance. Team player with a positive attitude

Job Type: Part-time

Salary: $13.00 to $15.00 /hour

Experience:

  • Customer Service: 2 years (Required)