Customer Service Representative

Friedman, Framme & Thrush - Owings Mills, MD


Customer Service Representative (CSR) handles inbound calls from members who have legal concerns and need to discuss their legal options with an attorney at the law firm. The CSR will gather all of the appropriate information and provide instructions to the customer to expect a return call from an attorney within the law firm.


  • Ability to handle a high volume of inbound calls to assist membership base
  • Open legal matters by gathering appropriate information
  • Update member demographic information
  • Communicate with various departments throughout the day to assist members as needed
  • Meet daily and monthly call quotas and compliance requirements
  • Adhere to all firm guidelines and policies


  • Candidate must have excellent customer service skills and be detail oriented
  • Only apply if you are reliable, dependable and punctual
  • Minimum 1-year phone experience
  • Ability to type and talk while assisting members
  • Can prioritize and manage time appropriately to meet all daily goals
  • High School degree


Communication, Computer Knowledge, Problem Solving, Friendly, Phone Skills, multitasking

Job Type: Full-time

Salary: $12.00 to $14.00 /hour

Work environment:

  • Call center

Communication method(s) used:

  • Email
  • Phone

Benefits offered:

  • Paid time off
  • Health insurance
  • Dental insurance
  • Healthcare spending or reimbursement accounts such as HSAs or FSAs
  • Other types of insurance
  • Retirement benefits or accounts
  • Gym memberships or discounts
  • Workplace perks such as food/coffee and flexible work schedules
  • Others

This job will require you to pass a background check:

  • Yes