Call Center Receptionist

DaVita Medical Group - Everett, WA3.3

The Call Center departments are seeking Patient Services Representatives to join their teams full time located in Everett.

We call our Call Center Receptionists, Patient Services Representatives. This position functions as an integral member of the healthcare team to deliver exceptional customer service to our patients. The Patient Services Representative works alongside the clinical staff to ensure efficient patient service within the department.

The Call Center Patient Services Representative’s responsibilities include:

First point of contact for our patients. Sets the tone for a positive experience.
Exhibits empathy, courtesy, competence, efficiency and care.
Schedules appointments and procedures, following standard guidelines.
Uses Multiple computer and phone systems to fulfill patient needs over phone.
Verifies patient information, while documenting in their Electronic Health Record (EPIC).
Advises patients of their responsibilities regarding insurance and referral information.

Preferred Experience and Credentials:
Experience: one-year work experience preferred, preferably in a medical office setting. UCB/ACD Desktop phone system experience preferred. Word processing, computer, photocopy and fax machine experience. A basic knowledge of medical terminology strongly preferred. Strong customer service skills required.
Certificate/License: CPR Certification
Interested in learning more? Let’s talk about our TITLE opportunities and your career growth!

What's the first thing that happens when one of the leading independent medical groups in the country comes together with a global leader in health care? Opportunity. With DaVita Medical Group, HealthCare Partners, The Everett Clinic, Northwest Physicians Network, MountainView Medical Group and Magan Medical Clinic joining OptumCare and the UnitedHealth Group family of companies, people like you will find increasing levels of challenge, impact and professional success. We're changing health care for the better by improving access to affordable, high quality care, and working together to improve the patient experience. That takes passion, commitment, intense focus and the ability to contribute effectively in a highly collaborative team environment. Are you with us? Learn more about this exciting opportunity to do your life's best work.(SM)

Careers with OptumCare. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. OptumCare, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Here you’ll find incredible ideas in one incredible company and a singular opportunity to do your life's best work.(SM)

Diversity creates a healthier atmosphere: OptumCare and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. OptumCare and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.