Collections Rep

Aurora Health Care - New Berlin, WI (30+ days ago)3.7

How You'll Make a Difference:
Conducts prompt collection of accounts receivable by reviewing assigned accounts for problems delaying payment, and by facilitating the effective resolution of problems that are delaying payment. Communicates with insurance companies, patients, and other departments during the follow-up process. In addition, completes prompt billing to the patient when no payment is expected from insurance. Responsible for screening and evaluating the patient's ability to pay and arranging mutually acceptable payment arrangement. Process accounts referred to attorneys and collection agencies for collection. Files legal documents. Supports Collectors and Financial Counselors in dealings with third party agencies.

Responsible for continued follow-up on all assigned accounts in order to obtain high cash flow until the account is either paid/resolved, the work standard complete and the account can be referred to a collection agency or attorney or is deemed uncollectable.

Contacts patients, employer, insurance companies and government agencies either by telephone or mail in order to expedite payment.

Establishes effective working relationship with patients, attorneys, collection agencies, vendors and internal departments to effectively resolve account issues.

Handles patient, internal department, third party agency, vendor and attorney requests/inquiries and complaints in regards to bad debt collection process. Resolves patient complaints concerning billing and collection functions using good human relations skills and sound credit procedures.

Interprets insurance verification, billing, follow-up, collection and legal information provided for each patient account to accurately resolve patient questions and account issues. Effectively documents all accounts in regard to why the account has been opened, process documentation and actions taken to resolve outstanding issues.

Handles the accounting of settlement offers, vendor remits, and cash posting issues related to bad debt accounts. Responsible for learning, understanding, and performing actions in all patient billing systems, both past and present, to assure proper handling of all bad debt accounts.

Maintains the lowest possible ratio of bad debt expense write-off by employing good collection methods.

Maintains and reconciles records of placements to third party agencies and law offices. Reconciles differences between bad debt balances and third party records.

Prepares all necessary preparation documentation, suit authorizations, court cases, legal pleadings and miscellaneous filings for both Aurora's legal department and outside law firms. Maintains legal process workflow records.

Watches for trends in agency or patient billing issues and alerts management.

What it Will Take:
Licenses & Certifications

None Required.


High School Graduate.

Required Functional Experience

Typically requires 2 years of experience in insurance processing, collections, customer service or legal administration.

Knowledge, Skills & Abilities

Proficiency in Microsoft Office Suite, as well as the ability to quickly learn new systems and processes.Excellent oral and written communications skills.Proven negotiation skills. Ability to quickly review information and make decisions.Flexibility to work special projects and new job assignments as business needs dictate.Medical insurance billing, account, and/or legal process knowledge.

Scheduled Hours:
Monday - Friday 8:30am-5pm

Bill Collections

Location Address:
12695 W National Ave

New Berlin, WI



At Aurora Health Care:
At Aurora Health Care we pride ourselves on taking care of our people. And not just our patients—we mean you, too. We help each other live well. When you work at Aurora, you get the chance to work with a dedicated team that’s as passionate about the work as you are. Here, you’ll find limitless opportunities for ongoing learning, career advancement, competitive compensation and a stable work environment. But more than that, you have the opportunity to change lives—including your own.

Diversity and inclusion matters at Aurora. We celebrate our differences and nurture an environment where everyone feels included. We know that when we reflect the communities we serve, when we embrace differences and bring our whole selves to work every day, we are working as one to build a healthier tomorrow for everyone. Aurora supports a safe, healthy and drug-free work environment through criminal background checks and pre-employment drug testing. We maintain a smoke-free environment at all our locations. We are an equal opportunity employer.