The Customer Service Representative position will involve answering multiple phone lines, providing customer service to agency customers, receiving and processing insurance payments for existing customers, drafting letters & reports, and other additional clerical duties as directed by the agent or associates.
Our office is rapidly growing and we are looking to train the right individual to fit right into our company. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible to provide exceptional customer service to our current clients and new prospects when they call in for assistance.
Insurance industry or agency experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.
Salary is based upon your qualifications and can range from $30,000 to $50,000 per year plus bonuses based on production.
Process customer policy change requests.
Handle all incoming claim calls from customers.
Immediately greet all customers, entering the office, in a friendly and helpful manner.
Ask each customer for referrals and explain our referral program.
Generating insurance quotes.
Be outstanding at relationship building.
Schedule appointments for sales staff to meet prospective customers.
Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
Confident, self-starter who works well independently.
A property & casualty license is preferred but will train good individual.
Follow through and exceed current and prospective client expectations.
Responds to all inquiries, cancellation requests, and sales requests within specified timeframe.
Ability to obtain or posses an active Life & Health Insurance license.
Strong communication skills, both oral and written.
Ability to tactfully handle stressful and difficult situations.