Customer Service Representative

TUDI Mechanical Systems - Pittsburgh, PA (30+ days ago)3.5


Welcome to Tudi Mechanical Systems.

We are raising the bar and changing the industry! Our approach is unique and our team is committed to making a difference. At Tudi, employee satisfaction is as important as customer satisfaction.

Tudi Mechanical Systems, Inc. (http://www.tudi.com) – Repeatedly voted among the Top Workplaces in the Pittsburgh area by the Pittsburgh Post-Gazette and named one of the best contractors on the U.S. East Coast by Air Conditioning, Heating and Refrigeration News! Founded in 1987, Tudi has evolved into the premier mechanical contractor solution in the Pittsburgh and Tampa markets. Our business philosophy and strategic initiatives consistently produce double-digit growth results.

Job Title:
Customer Service Representative

Principal Accountabilities:
Effectively use the telephone to present a quality oriented image where every customer is treated in a consistent, courteous, and efficient manner.
Develop and maintain relationships with customer base.
Dispatches timely and efficient customer installation and trouble service assignments.
Ensures daily routes meet drive time, on-time, productivity, and skill set goals.
Knowledgeable attitude will facilitate the operational effectiveness of our service fleet.
Ensures all computer/billing information is accurate and up to date.
Assist in the supervision and implementation of the Department’s scheduling processes in both Sales and Operations.
Provide assistance to the Operations Manager.
Customer follow-up and Customer Retention.

Qualifications:
Associates degree in Business or Marketing, or equivalent related experience.
Minimum of 2 years of customer service experience.

Knowledge, Skills and Abilities:
General familiarity with the Pittsburgh area (distances/highways/etc.)
Possess strong verbal and written communication skills.
Proficient computer skills (Microsoft Office: Word, Outlook, and Excel).
Ability to multi-task, superior organizational skills, and detail oriented.
Engaging and pleasant phone presence and radio/dispatch presence.
Commitment to quality service.
Team player attitude.

Employee Benefits:
100% company paid Healthcare.
401K with company match.
Profit Sharing Plan with company contribution.
Department performance bonus.