National Customer Operations Manager - West or Central US Virtual

The Coca-Cola Company - Denver, CO3.9

Full-time
The National Customer Operations Manager (NCOM) is responsible for interfacing with our large, national customer account teams and customers to configure and own fulfillment of account-based equipment, service and supply chain solutions to support our customer value-creation strategy. Working closely with the sales team and our customers, the NCOM plays a key role in driving beverage quality, revenue and profit for the System, while ensuring proper cost management to help achieve our goal of becoming our Customer's most valued supplier. The NCOM is responsible for building out the customer operations plans and identifying opportunities to better drive quality, service and productivity across the system.

Function Specific Activities:
Function Related Activities/Key Responsibilities:
Lead customer selling efforts of operational products & services and customer stewardship
Provide operational Subject Matter Expertise to external portfolio of customers and internal client groups (sales, finance, and marketing.)
Lead short and long-term business operational planning for portfolio of customers to identify key opportunities to drive beverage quality, cost reduction, category growth, etc.
Develop project plans with timelines, forecasts, resource allocation plans and financial impact for key operational initiatives. Lead internal project team resources and project communication with customer and account team.
Leads the development of annual business plans for Net Service Expense and Capital for your assigned portfolio of national accounts.
Identify key drivers of service in order to create solutions to beverage equipment related expense that decrease costs, increase quality and deliver additional profit to the customer and The Coca-Cola Company.

Education Requirements:
Bachelor's Degree required or equivalent experience.

Related Work Experience:
Previous experience in a face to face customer sales or operations role calling on senior level buyers
3 or more years customer management experience or customer operational management experience
2-4 years of general Operations experience
2-4 years of Project Management experience
Experience working with data, specifically manipulation and analysis

Functional Skills:
Technical capability (equipment and online tools): Able to create operational solutions and utilize system tools to deliver customer value.
Financial Acumen: Build and manage service and equipment expense budgets through the ABP and RE process for aligned portfolio.
Presentation development and delivery: Utilize C4V methodology and tools to effectively deliver customer stewardship and the Coca-Cola operational value proposition both written and verbally.
Influencing: Able to communicate a compelling story to motivate and align internal and external clients to achieve a desired outcome.
Strategic thinking: Able to create a strategic plan that addresses customer needs while also driving company profitability.
Travel - Approximately 25-30%

Virtual - Work from Home

Job Requirements:
Lead customer selling efforts of operational products & services and customer stewardship
Provide operational Subject Matter Expertise to external portfolio of customers and internal client groups (sales, finance, and marketing.)
Lead short and long-term business operational planning for portfolio of customers to identify key opportunities to drive beverage quality, cost reduction, category growth, etc.
Develop project plans with timelines, forecasts, resource allocation plans and financial impact for key operational initiatives. Lead internal project team resources and project communication with customer and account team.
Leads the development of annual business plans for Net Service Expense and Capital for your assigned portfolio of national accounts.
Identify key drivers of service in order to create solutions to beverage equipment related expense that decrease costs, increase quality and deliver additional profit to the customer and The Coca-Cola Company.

Years of Experience:
3-5 Years Experience

Growth Behaviors:
GROWTH MINDSET: Demonstrates curiosity. Welcomes failure as a learning opportunity.
SMART RISK: Makes bold decisions/recommendations.
EXTERNALLY FOCUSED: Understands the upstream and downstream implications of his/her work. Tracks and shares external trends, best practices or ideas.
PERFORMANCE DRIVEN AND ACCOUNTABLE: Has high performance standards. Outperforms her/his peers.
FAST/AGILE: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast pace.
EMPOWERED: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.