Consultant Analyst

alva - New York, NY (30+ days ago)

Consultant Analyst (US)

The opportunity

This is an exciting and unique opportunity to join alva, a London and New York based fast-growth, technology-enabled, reputation intelligence company.

Over the past eight years, alva has helped some of the largest companies in the world and we have achieved a CAGR of 91%.

Delivering quality insight to our clients is the most important aspect of our work. We are looking for a Consultant Analyst who is obsessed with delivering high quality insight and who can innovate in response to ever-changing client demands.

We look for people who thrive in an entrepreneurial, fast-paced environment and have the competence, ambition and perseverance to succeed.

Why alva?

alva provides intelligence to the Fortune Global 2000. We integrate business, stakeholder and media intelligence to help our clients understand and connect with their stakeholders. We call this category reputation intelligence.

We analyze in real-time publicly-available content to create decision-ready intelligence for the largest companies in the world.

Our monitoring and analysis offering consolidates in one platform all the content and analysis relevant to a company, its products, competitors, issues and stakeholders so that they can obtain simple, clear and relevant intelligence.

Our clients are professionals in Communications, Corporate Affairs, Marketing, Risk and Strategy departments.

We have offices in London and New York.

Purpose of role

The Consultant Analyst is alva’s technical reputation specialist; a master in the complex methodology underpinning our algorithmic technology, fluent in the needs and challenges of C-level communications professionals and a sector expert in their own right.

This blend of technical knowledge, industry specialism and relationship-building acumen is needed to act as a conduit and a consultant to translate and deliver the intricate and ever-changing needs of our clients into our weekly, monthly, quarterly and annual insight reports.

The Consultant Analyst oversees the design and delivery of reputation analysis solutions through close consultation with the company's clients. This involves the production of analysis reports focused on reputational issues across different sectors, as well as ad hoc work focusing on the specific reputational analysis requirements of target clients.

Client requirements and needs may exceed the current precedents of the methodology; Consultant Analysts need to be equipped to innovate and iterate both the methodology and the reporting to respond to these new requirements.

Role Responsibilities

  • Insight report production and delivery
  • Scheduling and attending pre-report calls to validate focus for reports
  • Sourcing and preparing data for reports
  • Project management of reports
  • Report production
  • Quality control of reports
  • Development of insight for client reports
  • Refining filters and search parameters to focus on relevant content
  • Holding quarterly client innovation workshops
  • Responding to client queries
  • Ensure all customer deliverables remain fit-for-purpose
  • Presentation of customer reports to department heads, directors and executives
  • Contributor to the company's thought leadership
  • Methodology development and iteration

Key technical skills

  • Mastery of the company's proprietary methodology and quantitative processes
  • All candidates must undergo a formal examination following a 3-month induction period to demonstrate complete understanding of the methodology
  • alva’s proprietary technology is unique to the company; a comprehensive understanding of how our technology works is key to success in the role
  • Excellent, demonstrable knowledge of MS Office, especially Excel including Pivot, Macro and Vlookup functions

Key competencies and personal attributes

  • Demonstrable knowledge and understanding of the role of communications in business
  • A nuanced understanding of the business value of reputation and the proxies used to measure it
  • Strong statistical knowledge
  • A pre-existing expertise in a sector or industry
  • Highly articulate, with strong presentation skills
  • Outstanding English: written and spoken
  • Spanish, Portuguese, French, German and/or Chinese language skills desirable
  • Proven track record of delivering to tight deadlines
  • Highly motivated self-starter prepared to go the extra mile
  • Preparation – diligent and focused, delivering to tight deadlines under reasonable pressure
  • Exemplifies alva’s core values and behaviors

Values and Culture

  • We believe that phenomenal success happens when ‘A’ players work together
  • We like to challenge and are open to being challenged
  • We bring facts, not feelings
  • We take ownership
  • We bring solutions, not problems
  • We are always learning
  • We always assume a positive intent
  • And above all, we do it with respect for each other

Key performance indicators

  • Reports: 100% delivered on time
  • Reports: Maximum one re-work based on client feedback per every three reports (excluding baselines and first-reports)
  • Accounts: 90% renewal by logo and value
  • Engagement: 90% of clients have face-to-face presentation
  • Engagement: 90% of clients have pre-report calls
  • Quality Assurance: Monthly feedback to data analyst team on accuracy of scoring, issues and other measures


Location: New York

Compensation: Competitive Salary + Benefits


Job Type: Full-time